Broadcast does not send mail notifications
By Dirk on Wednesday, 16 March 2016
Posted in Technical Issues
Replies 9
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Hi,

When using the broadcast application and all email notifications on true nothing happens. Mails are not send out to the selected groups.

Can some one please help me out with this and maybe clarify why mails are not send


Many thanks for the always super help!

//Dirk
Hi there,

Can you provide us with the administrator link, backend superuser access as well as the FTP? This will allow us to debug a lot easier and faster.

Hope to hear from you soon!
Syazwan Dzulkifli
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Wednesday, 16 March 2016 16:20
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Added
Dirk
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Wednesday, 16 March 2016 16:30
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Hey Dirk,

Did you chose the "broadcast popup" or the "broadcast notification" when you tried to broadcast? Take a look at my screen shot here, http://screencast.com/t/ny5WYq2PUb
Mark
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Wednesday, 16 March 2016 16:47
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Hi Mark,

I tried both. No email whatsoever.
Dirk
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Wednesday, 16 March 2016 16:48
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Hi Mark,

Please feel free to try it yourself of coarse
Dirk
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Wednesday, 16 March 2016 16:49
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Hi Dirk,

I am sorry for the late reply for this. I have inspected this issue and it seems like there is a bug on this. By default, it is the correct behavoir of the broadcast not to send out emails. I will extends this issue to our developers and hopefully this will be fixed on the next releases.
Muhammad Fadhli
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Wednesday, 16 March 2016 20:21
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Hi Muhammad,

SUPERB support! thanks for the reply and will wait for the update
Dirk
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Wednesday, 16 March 2016 21:37
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Hi Dirk,

You are most welcome. We will keep you update on this

Have a nice day.
Muhammad Fadhli
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Thursday, 17 March 2016 15:36
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Hi Dirk,

This issue have been fixed internally and it will included in the incoming update
Muhammad Fadhli
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Monday, 09 May 2016 17:56
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