Bloggers being sent emails
By Alex Boyd on Tuesday, 22 March 2016
Posted in General Issues
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Hi

We are having a little problem with email's being sent to our bloggers.

So we don't allow bloggers to post directly to the site, they need to go through the submission.

We have noticed that when we go in to edit a submitted article if we don't complete the editing right then, we save for later and the post is then moved into drafts.

Which in itself is not a big issue but what is a problem is that the blogger who wrote the article is then sent an email saying their blog post has been rejected.

Which obviously we don't want.

Is there anything that can be done to avoid this? Obviously we want to keep the emails being sent out.

I hope I have made this clear, please ask me if you don't understand and I can try and explain in a different way.

Many thanks

Alex
Hey Alex,

I am sorry for the delay of this reply,

Do you mean you would like to disable this rejected post email?

If yes, currently that was not possible disable it from backend, if you would like to achieve this, you have to modify the code in this file -> JoomlaFolder\\administrator\components\com_easyblog\tables\postreject.php



// LINE 100

		 $notification = EB::notification();

		 return $notification->send($emails, $subject , 'post.rejected', $data);



//Replace with

		return;

		// $notification = EB::notification();

		// return $notification->send($emails, $subject , 'post.rejected', $data);
Arlex Wong
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Tuesday, 22 March 2016 19:44
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Hi Arlex

Thanks for getting back to me, I am not looking to cancel the rejection email, I want the bloggers to receive this, if we do indeed reject them.

It is just they receive it when we save the post for later, which is wrong. We are still editing it and yet they receive a notice saying we have rejected it.

I believe this could be a mistake in the system.

Thanks
Alex Boyd
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Friday, 25 March 2016 22:31
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The email will only be sent to the user if you reject the post. If you did not reject the post, they will not receive these emails.
Mark
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Sunday, 27 March 2016 22:14
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I wish that were true mate.

The reason for this ticket is that is not happening.

They are receiving the rejection email when we are saving the post for later.

You are welcome to check it, if you open an account we can set it up.
Alex Boyd
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Monday, 28 March 2016 00:01
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Hey Alex,

I am sorry for the delay of this reply,

I've tried to do 2 testing in your site, I logged in your frontpage as Author user account :

1. Submit a test post, system will send out the email to your site admin regarding this new moderation post.
2. Create another new post and only save as draft without submit to approval. (System not send out any email)

May i know my reproduce this issue step is it not correct? Because I can't replicate this issue in your site even my locally, if my above instruction missed some of the step, perhaps you can provide us more details regarding this?
Arlex Wong
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Monday, 28 March 2016 12:48
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Hi Arlex

Thanks for checking, we have just seen your test post and I have made some changes and saved the post for later.

Can you tell me if you have received an email from us rejecting your post?

This is the process we follow when our bloggers are receiving the rejection email.
Alex Boyd
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Monday, 28 March 2016 17:09
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You're welcome.

Ah, after I tested this yesterday, I already changed email address to another under that test user.

I already changed to my current email address now.

By the way, do you mean when you/admin received an email for new moderation post then you edit the post and change something content and save for later without approve/reject right?

If yes, I've tried again, it seems system didn't send any rejected email to me.

Perhaps you can try on my moderation post. (you can refer on my attached screenshot)
Arlex Wong
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Tuesday, 29 March 2016 12:37
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Hi Arlex

By the way, do you mean when you/admin received an email for new moderation post then you edit the post and change something content and save for later without approve/reject right?


Yes mate, that is exactly what is happening, although it would seem not when we are trying to make it happen!!

Usually after it is saved for later the post then gets transferred to the drafts area and the author gets an email sent to them. But with your post, this is not happening, typically

I am not sure how I can show you the next time this happens, have you ever heard of anything like this before?

Do you think it could be to do with the language, most of our current authors are Chinese, so this would all be done in Chinese

Thanks for your patience with me!.
Alex Boyd
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Wednesday, 30 March 2016 08:01
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Hm, so far no any user encounter this issue before.

I believe that will not related language issue, because something is trigger that reject email.

However, keep us update if the issue still persists.
Arlex Wong
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Wednesday, 30 March 2016 10:33
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Hi there ... I have wery similar problem

Also articles from our blogers must be validated ... if I check the post, and then save it, the user is send a wrong email about the "rejection", which is not true.

Our site is also not in english language.
antonio
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Friday, 11 November 2016 04:04
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Hey Antonio,

It seems like this issue already fixed in the latest version, can you try install to latest version and see this issue is it still persists?

If yes, perhaps you can start a new thread and provide us with your Joomla backend and FTP access so we can better have a check?

I will closed this thread since this thread already long time ago.
Arlex Wong
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Friday, 11 November 2016 09:57
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