Blank white frontend after Komento comments enabled
By Marcel on Saturday, 01 March 2014
Posted in Technical Issues
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Hi stackideas team,

I'd like to test Komento. Unfortunately I have the following error right after I installed Komento:

When I enablecomments under "Dashboard > Integrations > Joomla Article > Workflow > Enable Comments" then the whole frontend of my website doesn't work any more. I get just a blank white page. When I disable comments (but leave the Komento component and the plug-ins enabled) then the website works, but without comment form, of course.

I did try to enable comments, but to disable some other options in Komento. But that didn't made a differnce.

Joomla 2.5.18, Komento 1.5.7 (free version)

Could you please help me to get Komento running?

Thanks a lot in advance
Marcel
Hello,

Try turning on error reporting to maximum and see what errors are you getting
Mark
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Saturday, 01 March 2014 22:40
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Hi Mark, thank you for your reply. I did set error reporting to maximum and enabled comments. The frontend is still blank white, even no error reporting box. The source code of the blank page is empty, too.
Marcel
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Sunday, 02 March 2014 00:54
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I am really sorry for the delay of this reply as it is a weekend for us here. Hm, this is odd but I don't see any "blank pages" on the site. Tried to access the back end and the front end. Where are you getting them?
Mark
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Sunday, 02 March 2014 01:45
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Here in Germany is weekend, too. I really didn't expect you to reply during the weekend. But if you do, it's nice. Thank you.

Currently the front end works because I have disabled comments. If you go to the Komento dashboard "Dashboard > Integrations > Joomla Article > Workflow > Enable Comments" and set "Enable comments" to yes, then reload the front end -> you will get a blank page.
Marcel
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Sunday, 02 March 2014 02:42
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I have enabled it and I don't seem to see any errors at http://eb.dianamarcel.de/
Mark
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Sunday, 02 March 2014 12:32
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That is strange. Did you click on some pages after enabling comments? For example this page: http://eb.dianamarcel.de/origami/4-pickender-vogel-blau-demo.html (comments are currently enabled and I get a blank page)

Only the start page is working now with comments enabled. (But the startpage itself doesn't contain a comment form, since the page doesn't contain an article yet.)

I have purged the browser cache and tried it with FF and Chrome.

If the page mentioned above works normal for you (with comments enabled): Do you have any idea what could be the reason that I get blank pages with comments enabled?
Marcel
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Sunday, 02 March 2014 17:45
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Hello Marcel,

I am sorry I missed your thread earlier. Can you please provide us with the FTP access so that I can check on this?
Mark
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Tuesday, 04 March 2014 00:54
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