By Jean on Friday, 19 August 2016
Posted in General Issues
Replies 11
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Hi there,

I'm not sure what happened but EasySocial is no longer working, or rather said, I only get a blank page. Could you be so kind and assist me finding the problem?

Thanks
Jean
Hi Jean-Marc Burri,

Thanks to get back to us quickly. Seems like one of the file-stream item caused the issue and I've disable the effected stream item to be displayed.
I've enable back the file application and it should be working fine now.
Keep us update if you still hitting this kind of issue in the future

Have a nice day ahead
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Friday, 19 August 2016 19:29
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Hi Jean-Marc Burri,

For sure we will assist you about this issue
After a while troubleshoot this issue, seems like I've hit the error below:
<b>Warning</b>:  require_once(/home/jmmbch/public_html/crcs.ch/administrator/components/com_easysocial/includes/storage//.php): failed to open stream: No such file or directory in <b>/home/jmmbch/public_html/crcs.ch/administrator/components/com_easysocial/includes/storage/storage.php</b> on line <b>26</b><br />
<br />
<b>Fatal error</b>: require_once(): Failed opening required '/home/jmmbch/public_html/crcs.ch/administrator/components/com_easysocial/includes/storage//.php' (include_path='.') in <b>/home/jmmbch/public_html/crcs.ch/administrator/components/com_easysocial/includes/storage/storage.php</b> on line <b>26</b><br

Seems like some of the files is missing. Can I have a permission to re-install your EasySocial to the latest?
Apart from that, the FTP access you've given above, I cannot get into /administrator , /components etc directories

p/s: re-installation process will effected the customization in the EasySocial core file, if you make any customization in core file (EasySocial) you're suggested to make a backup beforehand
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Friday, 19 August 2016 10:30
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Sure, you have permission to reinstall EasySocial. I also have Updatet FTP Access Info.

Thanks for your help.
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Friday, 19 August 2016 13:57
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Hi Jean-Marc Burri,

Seems like this one of the apps in the stream (File) caused the issue where there are missing params in the table.
I've temporarily disable the File- user apps and it could be working now.
In order to fix this I need your phpMyadmin so we can debug this further.

Thanks for understanding
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Friday, 19 August 2016 16:24
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Updatet info to login to phpMyAdmin.
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Friday, 19 August 2016 17:10
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Seems the phpMyAdmin login credential is not working
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Friday, 19 August 2016 18:12
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My Bad wrong password, please check again I changed password in Details.
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Friday, 19 August 2016 18:24
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Super, everything is working like a charm agin. Was this someones fault or just a bug?

Thank you very much. Will make a new post if any other issues arises.

Have a nice Weekend!!!

Kind Regards
Jean
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Friday, 19 August 2016 19:38
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You are most welcome Jean, glad that your issues are resolved now. For some reasons only that particular stream item was problematic but if it every happens again, do let us know

By the way, have you considered about my reply at http://stackideas.com/forums/subscription-expiring-soon ?
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Friday, 19 August 2016 23:36
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Hi Mark,

will open up a new ticket if the issue should arise again.

And yes I have decided to opt in to Agency Bundle coming 25. of August. Need too wait until one of my Projects gets paid. Also want to thank you all @Stackideas very much for all your Support and help so far

Kind regards
Jean
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Saturday, 20 August 2016 00:12
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Noted, thanks for the input on this Jean! Have a great weekend ahead!
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Saturday, 20 August 2016 00:47
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