Hello James.

Can you provide us with joomla backend and FTP access so we can check on the issue directly?

Sure. Please see credentials below.

Thanks!

James

Hello James.

I tried to reproduce your issue in your site but I don't get any error message. Can you guide me how to reproduce this issue?

Please advise me.

Thanks, Izzan. I have attached a video sent to me by the user who is having this problem. We have upgraded to the latest version of ES and unfortunately the problem is still there. He gets the error: "There are some fields that you cannot leave blank. Please fill the highlighted fields before you proceed."

I have included my FTP details below as well as the name and user number of the affected account. Any help with this would be much appreciated.

Thank you,

James

Thanks, Izzan. Here is a video sent to me by the user who is having this problem. We have upgraded to the latest version of ES and unfortunately the problem is still there. He gets the error: "There are some fields that you cannot leave blank. Please fill the highlighted fields before you proceed."

I have included my FTP details below as well as the name and user number of the affected account. Any help with this would be much appreciated.

Thank you,

James

Hello James.

Can you reprovide us the video? Because I don't see attachment file in your replies.

Hi Izzan,

I have provided the video as a link in the "URL" section below.

Thanks,

James

Hi JH,

Sorry for late reply to this,

I didn't see any video link you provided in site details area.

This is what i see "User account shown in video: xxxxxx (Joomla user #xxx)."

Am i missing something here? please advise.

Hi Arlex,

Ok, I have included the URLs in the "Site Details: Optional Information" below (there are now two videos showing the user experiencing the error).

Thank you for any suggestions on this issue,

James

Hi JH,

I am really sorry for the delay of this reply as it is a weekend for us here.

This is what I hitting the permission denied message when I access you provided that video link.

Permission Denied



Sorry, there is no video here.

Either it was deleted or it never existed in the first place. Such are the mysteries of the Internet.

Can you provide us with your "Mark Luongo" user login credential so I can directly go to his edit profile and see is it getting the same issues ?

Hanks, Arlex. The username and password are attached in site details below.

James

Also, the video links should now be working. Thank y for your help!

James

Hello James,

I am really sorry for the delay of this reply as it is a weekend for us here. I have tried to login with "MarkLuongo"'s account and upon hitting the save button, it works fine without hitting any errors. Not really sure how to reproduce this error.

Take a look at my screen shot here (After hitting the save button), http://screen.stackideas.com/2015-05-17_1708.png

Thanks for looking into this, Mark. I really appreciate it! I will check again with the user and share this screenshot with him. Maybe it's a cache problem on the user's side?

Thanks again,

James

Hello James.

Did the user still hit this issue?

Looking forward for your reply