By BEAUMONT on Wednesday, 26 July 2017
Posted in General Issues
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Hello,

I am writing again to declare my problem. I wanted to create new badges but every time I have an error message.
Here is a screenshot.

Can you help me please ?
Cordially.
Hi there,

It would be best if you can explain more on how to replicate this on your site as i cant replicate this locally. By the way, it would be best if you can provide us with your backend and FTP access for further check on this issues. Please advice.
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Wednesday, 26 July 2017 17:43
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Initial post modified.
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Wednesday, 26 July 2017 18:02
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When creating badges, I can not save.
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Wednesday, 26 July 2017 18:04
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Hi there,

It seems that when you editing your first reply, your backend access credentials are overwritten. Please advice.
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Wednesday, 26 July 2017 18:11
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No one to solve my problem.
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Friday, 28 July 2017 21:02
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Hello Beaumont,

My colleague actually requested both the admin and FTP access but from what I can see here, I am only seeing the FTP access. In order for us to be able to assist you, could you please edit your first post and include both the site and FTP access as well?
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Friday, 28 July 2017 21:41
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Post updated.
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Saturday, 29 July 2017 16:06
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Hi there,

Sorry for the delay of this reply as it is weekend for us here.

By the way, it seems that i dont have full access on your EasyDiscuss as you can see here http://take.ms/XE3y7.

Please advice.
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Sunday, 30 July 2017 15:42
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Update.
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Sunday, 30 July 2017 18:21
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Hi there,

It seems that when you save those new badge, without any descriptions, it will return you those error. Maybe you can try to replace attached files at this path .../administrator/components/com_easydiscuss/controllers/badges.php and see how it goes
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Monday, 31 July 2017 10:36
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Hello,

I just put the new file on my ftp, when creating a badge, I no longer have the error message 404 ... but only the following message:
"Save badge failed" and the dashboard remains open and on the badges page.
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Monday, 31 July 2017 16:03
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Hi there,

Yes it is. It is intended to be that way actually. You are required to enter those descriptions in order to save it. Please advice.
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Monday, 31 July 2017 16:07
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Thank you it works but I just saw another worry.
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Monday, 31 July 2017 16:09
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I also have an error when I go into "mass assign" (badges), when I click on "download csv file.
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Monday, 31 July 2017 16:14
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Hi there,

Can you try to apply attached file at this path .../administrator/components/com_easydiscuss/controllers/badges.php and see how it goes
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Monday, 31 July 2017 16:36
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I no longer have any error message, thank you.
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Monday, 31 July 2017 17:08
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now. Those fixes made will be included on our next release version

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Monday, 31 July 2017 17:19
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