Backend "Cancel subscription" button seems dead
By Jérôme on Saturday, 11 May 2019
Posted in General Issues
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Hi,

In the backend, the "Cancel subscription" does not respond at all. No error, no action, it just seems dead.

From the front-end, it works fine.

Thank you to have a look.

Kind Regards,

Jerome
Hey Jerome,

We addressed this issue already and it's in testing phase. This fix will include in our upcoming release.

Thank you for understanding!
Manisha Ranawat
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Sunday, 12 May 2019 00:07
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Hi,

I re-open this ticket since it still does not seem to work.

Now, when I click on "Cancel Subscription", there is a white popup box that opens. Nothing more. Please see attached.

I have the very last release.

Kind Regards,
Jérôme
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Tuesday, 14 May 2019 23:16
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Hey Jerome,

Sorry for the inconvenience caused to you.

I got the issue and already applied the fix at your site.
Please take a look on this issue again and update us if still issue persist.

Thank you for understanding !
Manisha Ranawat
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Wednesday, 15 May 2019 11:25
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HI Manisha,

You have been too quick, I wanted to cancel this ticket because it was working again!

Thank you for your quick support!

Kind Regards,

Jerome
Jérôme
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Wednesday, 15 May 2019 15:07
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.
Manisha Ranawat
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Wednesday, 15 May 2019 15:11
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