hey paul,
looking at your site it seems that the styles can't be found. the jsn template tries to get them from http://finalbug.net/components/com_easysocial/themes/jsn_corsa/styles/style.min.css but is not able to locate them.
try to check if the file exists at that location and if not try to manually move it there. that's where you problem is coming from. hope that helps

Hi Alex

Thanks for that. You are absolutely right the file is not there. I am currently trying to reinstall the file it from a back up that I am downloading. If I had done this with the template people it would have taken 7-10 days to find a solution!!!

fingers crossed

thanks again

Paul

Thanks for sharing Alex

Hello Paul,

If you are paying for the template, you should utilize for their support Otherwise, what's the point of paying them It is a little unfair to us if you are paying them but requesting support from us haha.

Hi Mark

Yep, I take your point. When I posted I did not understand that it was a Template problem. My apologies.

Templates are my biggest headache period.

The support that this particular company offers is just painful. It is really hard to put my finger on it but when you realise that the support people are more interested in being right/cleverer than in helping you then you have a problem. Where I live we talk about a fish going rotten and when this happens it starts at the head of a fish. I can only conclude that the head of this particular template company is rotten because the support people end up being passive aggressive, assuming that, they respond at all!!!

Unfortunately, I need to stick this out with them for at least another month as I do not have the time/resources to change everything again at the moment.

Please believe me when I say, I will be my own police man and attempt to post the right question in the right forum and will avoid like the plague ;-) contaminating you and your wonderful support team. Keep up the great work. End of rant…

best wishes and thank you as always

Paul

Thanks for understanding Paul and just so you know, we are not trying to be difficult but we're trying to manage our support queries so that the team could focus more on what we do best If their support is still bad, let me know who is dealing with your issues and I will bring this up with the Joomlashine manager. He's a pretty nice guy

Hi Mark

For the record I know that you guys are amazing and very accommodating but you have to draw a line some where and that is normal and healthy

"If their support is still bad, let me know who is dealing with your issues and I will bring this up with the Joomlashine manager. He's a pretty nice guy "

Thanks Mark. I guess you are talking about Tony?

I wrote to a guy called Tony 6 weeks ago the topic of the mail was

"This is the slowest support I have every received any where!!! Period!"

He was in all fairness very nice about it and promised to make things better. I will try again because after a sleepless night, I realised that I too have to draw a line...

thanks

Paul

Hello Paul,

I do believe it's Henry instead of Tony. But I'll just forward to them this thread so they can monitor this too

Hi Mark

Could you please PM me his email paul(at)paurray.de
I will put you in CC if you have no objection?
I am writing a mail presently...

thanks

Paul

Hello Paul,

I don't actually have Henry's email and I don't think it's wise for me to spread his e-mail around but I have shared this topic with him

Hi Mark

So how should I proceed. Should I post my email to Henry in here? Please advise...

best

Paul

Hi Paul,

It's me Tony from http://www.joomlaShine.com. I'm sorry for your frustration with support time of our staff. Just to be clear, from me there was the reply right after your email http://monosnap.com/image/45oOcqV9k8mogk5Y0rdxSVk6S7npLX#

Maybe the email has reached your SPAM box, please double check it.

As for other support tickets I see you was happy with solution provided by our supporter Dien:

# http://www.joomlashine.com/support/staff/index.php?_m=tickets&_a=viewticket&ticketid=41081
# http://www.joomlashine.com/support/staff/index.php?_m=tickets&_a=viewticket&ticketid=41211

if you see tickets that overdue and no responses within 24 hours feel free to buzz me or our support leader TuVA via email tuva@joomlashine.com.

We take care support quality seriously.

Thanks,
Tony.

Hi Tony.

Thanks for your response. I am in the process of writing you a long and complicated mail. Give me another 15 minutes and you will have it. I do not think it is in any ones interests to post that here. And believe me the last thing that I want to do is play boo man.

http://www.urbandictionary.com/define.php?term=boo-man

I would appreciate it if we could move forward together

best

Paul

Hello Paul,

I believe it's a weekend for them now too but try writing them an email or probably access their helpdesk directly instead.

Hello Mark

There is light at the end of the tunnel I am optimistic that things will work out.

many thanks

Paul

You are most welcome Paul and glad to hear this!