Hi there,

The popup says you need to be using the "built in avatar feature" but i cant find this - what am i missing please?

You can find the setting at EasyBlog > Settings > Layout > General > Avatars > User Avatar Source.

Anyway, may I know where do you hit this error? I've tried on the front end and it seems to be working fine. Check out the attached screenshot.

Thanks.

Ok thanks - yes that is all switched on - i am using the admin to reset the avatar in
Authors
Blog Settings
Avatar (browse)

it doesnt save in there on any of my installations?

Hi there,

Seems like I'm unable to replicate this locally. Therefore, I would need to debug this issue directly on your site. Is it possible to provide us with working FTP access? I'm unable to login with the provided FTP access.

Thanks.

Yes no problem, i have setup a new superadmin for you to see if you can add an avatar to it, this video shows what happens when i try to do it, i am never sure if you have to have the password set to do this so i have done iot to make sure: https://share.getcloudapp.com/04uLdx51

https://www.gingerweb.co.uk/administrator/

username and pw: stackideas

Hi there,

I see. I'm unable to login to your FTP. Would it be possible to provide us with FTP access so we can further check on this?

Thanks.

Yes sorry i have updated these in my site details

Hi there,

Hmm... I'm still unable to login to your FTP. Kindly check the access again.

Thanks.

It is definitely correct, can you send me your IP address and what country are you in please?

Hi there,

I'm still unable to login to the FTP.

Status:      	Connecting to 89.200.137.238:21...

Error:        	Connection timed out after 20 seconds of inactivity

Error:        	Could not connect to server

Status:      	Waiting to retry...

Status:      	Connecting to 89.200.137.238:21...

Error:        	Connection timed out after 20 seconds of inactivity

Error:        	Could not connect to server

This is my current IP: 115.133.248.143
Country: Malaysia

Help me add my IP to the whitelist.

Thanks.

Im really sorry that was the old server IP (2 years ago) i didnt realise that one was still there.
I have changed it to the correct one now and reset the password again just to make sure.

Hi there,

Thanks for the access.

I've inspected your site and seems like there is a bug on viewing the avatar at the backend. This bug has been reported and addressed locally. The fixes will be available in the next release of EasyBlog.

Anyhow, I've applied the patch on your site and it should be working fine now. Please give it a try and let us know how it goes.

Thanks.

Ah good im glad all that was worthwhile then!
thanks for doing that, any idea how long it will be until the next release, i have a couple of new sites coming along that will need this!

Hi there,

I'm not sure when will be the next release of EasyBlog.

Anyway, you can patch it yourself by downloading the attached file and replacing it on your new site at this path: /administrator/components/com_easyblog/includes/avatar/adapters/default/client.php

Hope this helps.
Thanks.

perfect thanks

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusion in the future. Please start a new thread if you have any other issues in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.