availabe downloads ?
By crony on Thursday, 03 April 2014
Posted in Post Sales
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Hello,

We bought yesterday Komento and Easy discuss, and I've been able to generate an API key, but I can't download anything at the moment. The download section "purchase" still empty.

Could you help please ?

Best regards,
Nicolas
Hi Crony,

Thank you for your information. I've managed to track down your purchase; the reason why it's not linked to your account is that you're using a different email for both your purchase and your StackIdeas's account. However, I've helped you to fix this and you should be able to download your purchases by logging in and navigate to your dashboard.

Would you be kind enough to check and verify?
Ahmad Justin
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Friday, 04 April 2014 11:05
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Hi Nicolas,

Thank you for your inquiry. Before I can assist you, I do need to check out your purchase so that I can locate it and link it to your account. To do so, I must have at least your email used during purchase and/or your purchase's reference number. Would you be kind enough to provide me with any of these information?

Once I've obtained those information, I'll immediately track down your purchase and link it to your account. Hope to hear from you soon!
Ahmad Justin
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Thursday, 03 April 2014 16:11
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Hello,

No problem :
The paypal account : oh@xxx.com (sorry seems to be public, I don't want to show the mail, but I can send it to you on private chanel) , order SI140402-4536-10201

Thanks !
crony
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Thursday, 03 April 2014 16:17
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Hello Ahmad,

Ok, seems to be a private ticket, am I right ? Do you need anything else ?
Thanks

Nicolas
crony
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Thursday, 03 April 2014 21:12
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Hello Ahmad,
Sorry, but still does not work.
The "My purchases" panel stills empty.
Thanks,

Nicolas
crony
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Friday, 04 April 2014 15:37
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Hi,

Thank you for your responses. I apologize for the issue; I believe you have sent us a ticket (ticket # : 22981). I have replied to your ticket and have solved this issue for you. Having said that, I'll mark this thread as solved and close it. Should you have any other inquiries, please do not hesitate to start a new thread.

Thank you and have an awesome day!
Ahmad Justin
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Friday, 04 April 2014 18:12
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