Hey Saltmedia,

I am sorry for the delay of this reply,

May I know do you have setup cronjob in your site yet? If no, is it possible provide us with your Cpanel access so we can check on this?

If you already setup cronjob in your site, can I have the permission schedule a test post in your site?

Also it the post is published, you would like to autopost to your Facebook and Linkedin account ? If yes, can you provide us with your both access again?

Looking forward of your response.

Hello, thank you for replying.

I have updated the ticket with our cpanel login. We have had your company adjust the CronJob settings with this type of issues just a couple of months ago.

Feel free to try adjusting the settings and if you have to make a test post, please do so.

I just request that if you create a test post, please unpublish it immediately or let us know when th epost is supposed to go live. Last time the test post was scheduled we werent told about it and my supervisor wasn't very happy with that.

I thank you in advance for any assistance you can get to us.

Hey Saltmedia,

I am sorry for the delay of this reply,

I've tried to scheduled post (this is test post please ignore), it seems auto published correctly when I check after 40 minute, you can refer on my attached screenshot below.

I believe you have to delete this post stream from your social network.

We had another blog post scheduled to go live this morning at 7am, and I saw that the post went live at 11pm last night.

We need to get this functioning properly. Could you please send me some documentation or instructions as to what we can do to get this sorted out?

Ideally we would like some instructions as to what we can look into to solve this on our end. So if we should be looking into the Cron Job settings or something else so we can correct this when it happens instead of waiting for a reply that would be perfect.

Please let me know what we can do to get this functioning properly.

We have also noticed a couple other issues this morning.

The website blog shows 3 Facebook likes. Our actual FB page shows no likes.
Also LinkedIn company pages shows no clicks or interactions. According to the blog there has been two shares.

What would be causing these inconsistencies?

We had another blog post scheduled to go live this morning at 7am, and I saw that the post went live at 11pm last night.

We need to get this functioning properly. Could you please send me some documentation or instructions as to what we can do to get this sorted out?

Ideally we would like some instructions as to what we can look into to solve this on our end. So if we should be looking into the Cron Job settings or something else so we can correct this when it happens instead of waiting for a reply that would be perfect.

Please let me know what we can do to get this functioning properly.

Currently we do not have any documentation for this when the scheduled post is not publish to live on time yet, because currently what I see those use complain this is actually timezone is not set correctly from backend/server, or the cronjob didn't set properly.

But regarding with your issue, can I know British Columbia is it 1 hour behind the center of Alberta?

Try following my suggestion and see how it goes :
1. Set your timezone from your Joomla backend > global configuration > server > "British Columbia" or "Alberta"
2. Create a new blog post and make sure the publish/creation date time is showing your current country date time. (screenshot : http://screencast.com/t/up9vCpXJHB )
3. If British Columbia is 1 hour behind the center of Alberta, and you would like to publish this blog post on 7am, you have to set publish time to 6am.

We have also noticed a couple other issues this morning.

The website blog shows 3 Facebook likes. Our actual FB page shows no likes.
Also LinkedIn company pages shows no clicks or interactions. According to the blog there has been two shares.

What would be causing these inconsistencies?

If you copy one of your site blog URL into Facebook debugger tool, you view see it will show 9 LIKES in this post URL instead of show your Facebook page inside the post stream LIKE, you can refer on my attached screenshot below.

Regarding the Linkedin, I believe it would be same as Facebook.

Thank you for your reply.

We might have figured out why we have the discrepancy of Facebook likes.

In regards to the autoposting timing issues, we aren't experiencing a 1 hour discrepancy between British Columbia and Alberta, the post was set to go live at 7am, and it went up at midnight.

Could you tell me what we should be looking for in the settings for the cron job to see if it is set up properly?

We can try that route, and if it doesn't work, we can try another solution.

Thanks for helping us!

You're welcome.

In your case, that is not cronjob issue, because last time I already tested, it auto published correctly which mean cronjob setup correctly.

As I already mentioned above, you have to configure your Joomla server timezone from your backend.

Try following my suggestion and see how it goes :
1. Set your timezone from your Joomla backend > global configuration > server > "British Columbia" or "Alberta"
2. Create a new blog post and make sure the publish/creation date time is showing your current country date time. (screenshot : http://screencast.com/t/up9vCpXJHB )
3. If British Columbia is 1 hour behind the center of Alberta, and you would like to publish this blog post on 7am, you have to set publish time to 6am.

You have to set one of the country which timezone is similar with your current country British from your backend, if not it will messed up the scedehule post publish time.