By the way, it looks like your account isn't tied up with any subscriptions on our site. Is there any mistake on our end? Would it be possible for you to contact us at https://crm.stackideas.com and provide us with the order reference and your username so that we can fix this up for you?
I am sorry to say this, for free plan of Komento the attachment feature is not included. You can upgrade your plan to Professional Plan where you enjoy the attachment features and lots more