Hey Chris,

I've checked your site and found that you are using incorrect installer, that's why you are hitting archive doesn't exist issue.
Installer for PayPlans 3.7.1 is for payplans 3.7 version only, for older version installer need to use compatible installer.

For now, I've already helped you to upgrade your site to PayPlans 3.7.1 version. Please take a look on this update and check if you still face any issue.

When you upgrade to PayPlans 4.0 , read the transition doc first before proceeding to upgrade.
https://stackideas.com/docs/payplans/administrators/welcome/transition-to-payplans-4

Thank you for understanding !

Oh I see. Thank you for the assistance. Since I have several other sites with the same issue, could you kindly point me to where I can download the correct installer for the 3.5 and 3.6 upgrades. I couldn't find them on your site.

Thanks!
Chris

Hey Chris,

Please follow the below mentioned steps to upgrade PayPlans

# Find attached kit of PayPlans 3.5.5 installer and upgrade PayPlans to 3.5.5 version.
# After that use installer for PayPlans 3.6.3 and upgrade to payplans version 3.6.3.
# After upgrading 3.6.3, download 3.7.1 installer from dashboard and upgrade to payplans 3.7.1 version.

Once you upgraded to 3.7.1 version , before upgrading to PayPlans 4.0 version , please read the transition doc first.
https://stackideas.com/docs/payplans/administrators/welcome/transition-to-payplans-4

Let me know if you have any issue.

Thanks for understanding

Thanks for your assistance on this. So, I just tried com_payplans_full_pro_3.5.5_joomla.zip on one of our other server configured with the same PayPlans version. Attempting to install by upload and also manually copying the server and Install from Folder fail with the follow errors:

Failed to perform task : download


Installed Version : 3.5.3

Going to Install Version : 3.5.5

Migration Required : 0

Site Name : Spiritual Care Association

Site URL : http://dev.spiritualcareassociation.org/

Server Modules : Core,date,libxml,openssl,pcre,zlib,filter,hash,Reflection,SPL,session,standard,apache2handler,bz2,calendar,ctype,curl,dom,mbstring,fileinfo,ftp,gd,gettext,iconv,json,ldap,exif,mysqlnd,PDO,Phar,SimpleXML,soap,sockets,sqlite3,tokenizer,xml,xmlwriter,xsl,mysqli,pdo_mysql,pdo_sqlite,wddx,xmlreader,xmlrpc,zip,Zend OPcache

PHP Built on : Linux s104-238-117-113.secureserver.net 3.10.0-042stab120.16 #1 SMP Tue Dec 13 20:58:28 MSK 2016 x86_64

Database Version : 8.0.15

Database Collation : utf8mb4_0900_ai_ci

PHP Version : 7.2.17

Web Server : Apache/2.4.6 (CentOS) mpm-itk/2.4.7-04 PHP/7.2.17

WebServer to PHP Interface : apache2handler

Joomla Version : Joomla! 3.9.5 Stable [ Amani ] 9-April-2019 15:00 GMT

Joomla Platform Version : Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT

User Agent : Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:66.0) Gecko/20100101 Firefox/66.0

PPinstaller Logs :
April 24, 2019, 1:04 pm
Successfully changed extension-status.

April 24, 2019, 1:04 pm
10187 component successfully uninstalled.

April 24, 2019, 1:04 pm
Going to access following url : http://ppappserver.readybytes.net//index.php?option=com_payplans&plugin=ppappserver&object=release&action=fetch&username=test&password=test&version=migration&extension_type=file&client_id=0&app_element=migration3.5&app_folder=

April 24, 2019, 1:04 pm
Failed to access following url : http://ppappserver.readybytes.net//index.php?option=com_payplans&plugin=ppappserver&object=release&action=fetch&username=test&password=test&version=migration&extension_type=file&client_id=0&app_element=migration3.5&app_folder=

April 24, 2019, 1:04 pm
Migration file {/var/www/vhosts/dev.spiritualcareassociation.org/htdocs/administrator/components/com_ppinstaller/models/migrate/3.5.php} doest not exist. Please contact to <a href='http://www.jpayplans.com/support/forum/28-payplans20-alpha.html' >PayPlans support Team </a>.

Hello,

Can you please provide us access to your development site, so that we can check this issue.

Thank you for understanding!

Hi Karanveer,

I updated the server access details in this post for dev.spiritualcareassociation.org.

Thanks!
Chris

Hello Chris,

I've already helped you to install 3.5.5 version at your development site, now you need to upgrade to 3.6.3 and 3.7.1 installer.
As per above reply : https://stackideas.com/forums/archive-does-not-exist-during-payplans-3-5-3-3-5-5-upgrade#reply-461190

By the way, Is this development site (http://dev.spiritualcareassociation.org) is from your licensed domain (http://dev.thechaplainconnection.org)? because we noticed that both sites have different homepage design and PayPlan Pro license only entitles you to support for 1 domain only.

Would you require support for additional domains, please consider upgrading your license to the Developer version or purchase an additional subscription for this site.

Thanks for Understanding!

Hi,

We just upgraded our license to developer so we can continue debugging this issue.

So what I really need to understand is why I cannot perform the incremental updates myself (3.5.3 -> 3.5.5 / 3.5.5 -> 3.6.x). What exactly are you doing on the backend to workaround the:

April 24, 2019, 1:04 pm
Failed to access following url : http://ppappserver.readybytes.net//index.php?option=com_payplans&;plugin=ppappserver&object=release&action=fetch&username=test&password=test&version=migration&extension_type=file&client_id=0&app_element=migration3.5&app_folder=

April 24, 2019, 1:04 pm
Migration file {/var/www/vhosts/http://dev.spiritualcareassociation.org/htdocs/administrator/components/com_ppinstaller/models/migrate/3.5.php} doest not exist. Please contact to <a href='http://www.jpayplans.com/support/forum/28-payplans20-alpha.html' >PayPlans support Team </a>.

errors and get the upgrade to work? I see from the logs install logs that you seem to be getting the same issue running the update. Trying to access the

http://ppappserver.readybytes.net//index.php?option=com_payplans&;plugin=ppappserver&object=release&action=fetch&username=test&password=test&version=migration&extension_type=file&client_id=0&app_element=migration3.5&app_folder=

URL from my browser returns a 404 error.

Thanks!
Chris

Hey,

I am really soery for the delayed response.

So what I really need to understand is why I cannot perform the incremental updates myself (3.5.3 -> 3.5.5 / 3.5.5 -> 3.6.x). What exactly are you doing on the backend to workaround the:
We have done step by step installation through installer.Didn't hit any issue at your site also.
1. First used Payplans installer for 3.5.5 version.
2. After 3.5.5, used 3.6.3 installer.
3. then last , used PayPlans 3.7.1 version.

The error you are getting, when installer trying to feth the kit from server. Most probable reasons.
1. If you are using incorrect installer to install payplans.
2. Other one installer not updated properly at your site, so in that case always do one thing.
Go to Extension >> Manage , here find ppinstaller and uninstall it. Then again install PayPlans installer (as per menitioned version) and see if still got issue.
3. If still issue persist , then we need to debug the issue.

As i checked your site (http://dev.spiritualcareassociation.org), we already helped you to install 3.5.5 version, then need to upgrade to 3.6.3 then 3.7.1 accordingly. Do you still face any issue to upgrade, if yes, please let us know , so we will debug this issue.

Update us with response.

Thank you for understanding !
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