Hello Juma,
I checked your site.
Module Access : This app will apply restriction on module set in the app , if user has no plan, he will be redirected to plan page.
User details : This app is not setup at your end properly. Please configure it.
To show in frontend , create dashboard widget app for user detail app also, it will shown in My Account section on user dahsboard.
Dashboard widget : This app will show helpdesk tickets
information of user, please check that user is subscribed the plan which is required to access helpdesk ticket and check again.
Help desk Tickets : This app will apply access to tickets to user when they subscribe the plan. This process is hidden , you will see the data on dashboard.
Please cross check all and update me.