By Juma Lutaaya on Monday, 30 October 2017
Posted in General Issues
Replies 21
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Hello guys, i have created app instances in my payplan but i do not see any of the apps in the front end.
Help me please.
Morning
I really need you help today to finalize this payplan setup. Hope you will stay online to help me out.
You are right Manisha, they can see their subscription infomation on the frontend.
On the contrary, Assume a subscribed customer brings in their Laptop for a screen replacement and after the screen is replaced, we send him an invoice, So the Question is "How do i include the Laptop invoice to his Dashboard so that he can see it together with the Auto generated invoices ?"
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Monday, 30 October 2017 13:12
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Hello,

Let me know for which app you are talking about which is not shown in frontend.
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Monday, 30 October 2017 13:30
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Dashboard widget
Help desk Tickets
User details
Module Access
I created instances for all the above but i did not see anything happening.
I want to show user details under My Account on the dashboard
I want the subscribers to be able to send tickets if they need help
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Monday, 30 October 2017 14:07
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Hello Juma,

I checked your site.

Module Access : This app will apply restriction on module set in the app , if user has no plan, he will be redirected to plan page.

User details : This app is not setup at your end properly. Please configure it.
To show in frontend , create dashboard widget app for user detail app also, it will shown in My Account section on user dahsboard.

Dashboard widget : This app will show helpdesk tickets
information of user, please check that user is subscribed the plan which is required to access helpdesk ticket and check again.

Help desk Tickets : This app will apply access to tickets to user when they subscribe the plan. This process is hidden , you will see the data on dashboard.

Please cross check all and update me.
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Monday, 30 October 2017 16:30
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Hello Merisha,
On the above screen shot, what do i put under User parameter?
Please can create on for me, to show me how?
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Monday, 30 October 2017 17:42
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Hello,

You have not created dashboard widget for user details.
I have created at your end, please take a look.
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Monday, 30 October 2017 18:17
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thaks i can see the user details now.
I have configured the Plan addon app, but it is more usefull for the first time subscribers, the ones that already exist will not be cared for,
Menisha I appreciate all your help i know i have been on you the all day but i just want this done today hope you understand.
Let me explain bit by bit what I an trying to create;
I am creating subscription for only my corporate clients. After they subscribe, each of these clients can give my company about 10 jobs in a week (they can send about 10 laptops to my company for repair)
I want to create for them invoices for all the service jobs sent and i want them to be able to see all the service jobs when they sign into their Dashboard on my website.
How do i accomplish that?
Lastly is there a way of adding menus and articles in the dashboard?
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Monday, 30 October 2017 19:16
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Hello Juma,

According to your requirement for existing subscribers, for monthly jobs you need to create plan from backend and assign to them and send invoice link. Because these jobs will change frequently. That's the only option.

Which menu and article you want to add on dashboard and where.
Try to attach screen shot of this.
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Monday, 30 October 2017 19:50
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Hello Menisha,
i have tried every thing with the invoice and came to the conclusion that it will not work out the way i want.
Is there away you guy can help me to upload/ import my invoices and statements in a csv or pdf formart to the dashboard? for very subscriber
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Tuesday, 31 October 2017 19:44
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Hello,

Ok, first please explain what exactly you want to import and on dashboard how the details will be shown.
Please explain using screen shot, so i'll check it's possibility and update you.
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Tuesday, 31 October 2017 22:20
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Hi Manisha
please look at the attachment to get an idea of what i want. i want do display the statements and invoices in that format, for example if they click on the statement button on the wright tab it should show the statements and i also need to be able to upload the statements or invoice in the back-end.
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Tuesday, 31 October 2017 23:46
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Hello Juma,

I checked and found that you are using another system for invoicing. For now it's not possible to import them in payplans subscription. In your case plan addon app will work and for existing user you need to add manually.
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Wednesday, 01 November 2017 11:46
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hello Manisha,
do you guys have any extention that can offer me what you saw in the screen short cause i have run out of time or do you know any other you can recommend please.
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Wednesday, 01 November 2017 12:56
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Hello,

No, we don't have any other extension. One alternate option i can explain you.
As all your subscriptions are free for lifetime, when you get order of any company then in backend edit subscription of that company , here you can see option to Add Invoice, add it , if you client will pay then send invoice to them using Send Invoice Link option or if you need to mark as paid then add Transaction to that invoice and save it.
So it will shown in user dashboard with subscription.

Try this solution and let me know if you have any query.
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Wednesday, 01 November 2017 14:07
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hello,
I am new to joomla, but help me , do you know of any way or extension i can use to archive what i showed you in the screen shot please even if its not your company product.
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Wednesday, 01 November 2017 16:41
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Hello,

We already try our best to find which 3rd party extension can able to achieve this from Joomla https://extensions.joomla.org/extension , it seems like don't have any extension can able this
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Wednesday, 01 November 2017 19:52
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hello manisha.
can't your developer customize the etension for me to meet my needs?
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Thursday, 02 November 2017 01:48
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morning Manisha,
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Thursday, 02 November 2017 10:14
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Hey Juma,

Thanks for getting back to us on this. I have spoken with Manisha and apparently this requires quite a bit of customization and there isn't any extension out there that suite your needs.

We do accept customization works and our hourly rates ranges from $80 up to $120 an hour depending on the number of hours committed (The longer the hours, the cheaper it gets)

Perhaps if you could write to us at https://stackideas.com/contact to list down your requirements and we'll provide you with a quote.
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Thursday, 02 November 2017 12:23
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