Approve comment email link doesn't go to correct page
By Karen Flavel on Thursday, 04 September 2014
Posted in General Issues
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Hello, when I post a comment onto the blog i receive a email to say it requires moderating. but when i click the link to approve comment it doesn't take me to the page to approve it. Just links to a random page on my website.
Is there a way to change the approval url.

I have attached the email I receive which as the approve comment button which doesn't work correctly

Thanks
Hello Karen Flavel,

Sorry for late reply to this,

I'm suspected that was Easyblog SEO routing is not set correctly then causing this issues, may i have your Joomla backend and FTP access so we can help you check on this quickly? please advise.

*You can put the information in the optional information field below(SITE DETAILS). Don't worry about privacy. Only Support team can view the information.
Arlex Wong
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Thursday, 04 September 2014 17:51
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Ha right okay, I have supplied you the details
Karen Flavel
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Thursday, 04 September 2014 18:44
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Hello Karen Flavel,

Sorry for late reply to this,
Can I have the permission to delete all the SEF Easyblog URL from your SH404SEF?
Because I would like to change your current Easyblog SEO routing setting ( http://screencast.com/t/X3dMc7plNyB3 ) then remove all the SEF Easyblog URL from your Sh404SEF and let it regenerate the correct URL and see how it goes. Please advise.
Arlex Wong
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Friday, 05 September 2014 02:03
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Sorry for getting back to you late Yes that fine, go ahead.
Karen Flavel
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Tuesday, 09 September 2014 16:00
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Hello Karen Flavel,

Sorry for late reply to this,
After change the SEO setting, I noticed that when I trying to click on this button
-> http://www.ashtutors.co.uk/Blog.html?controller=dashboard&key=005eaa0680b5&task=approvecomment
Then it will redirect to
-> http://www.ashtutors.co.uk/Blog.html?controller=dashboard&key=005eaa0680b5&task=approvecomment

May i know did you configure some redirection from your site?
By the way, can you provide us with your FTP access again? Because I have tried to access but i hitting this :


Response:	530 Login authentication failed

Error:	Critical error: Could not connect to server

Please advise.
Arlex Wong
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Tuesday, 09 September 2014 18:34
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No haven't done any redirection from what I know off, I have supplied the details again
Karen Flavel
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Tuesday, 09 September 2014 20:51
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Hello Karen Flavel,

I'm really sorry that delayed of this reply,
I'm still investigate on this issues, may i know SH404SEF extension is it very useful in your current site? Please advise.
Arlex Wong
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Wednesday, 10 September 2014 15:43
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Hello, Yes I need the extension for the website. Thanks for your patients for trying to solve the problem
Karen Flavel
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Friday, 12 September 2014 17:12
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Hello Karen Flavel,

I'm really sorry that delayed of this reply, I'm still investigate on this, because I have tested in my local with SH404SEF, everything is working fine.
That was a strange part, when the user received the email notification, that URL is show
-> http://www.ashtutors.co.uk/Blog.html?controller=dashboard&key=005eaa0680b5&task=approvecomment";>http://www.ashtutors.co.uk/blog.html?controller=dashboard&key=005eaa0680b5&task=approvecomment
After you click it, then the Blog become blog.
Arlex Wong
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Tuesday, 16 September 2014 12:02
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Yes that is the page it goes through too. For some reason it did begin to work as normal but then it went back to the same link again. So you might have done something to sort it out temporarily. Im not sure.

Thanks
Karen Flavel
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Thursday, 18 September 2014 18:58
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Hello Karen Flavel,

I'm really sorry that delayed of this reply,
May i ask what is this page from your menu item? http://www.ashtutors.co.uk/blog.html
I suspected that URL conflict with EasyBlog. Check my screenshot below.
Arlex Wong
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Friday, 19 September 2014 22:35
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Hello,
No problem.
I believe that is the old Blog that use to be on there, which we have now replaced with Easyblog.
Karen Flavel
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Tuesday, 23 September 2014 18:25
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Hello Karen,

I can't seem to access the FTP server with the login credentials that you have provided. Can you please advise?
Mark
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Tuesday, 23 September 2014 23:58
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Hello the details are below for you. The email link is still not directing to correct page properly hope you can help too.
Karen Flavel
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Thursday, 09 October 2014 16:12
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Hello Karen Flavel,

Thanks for getting back to us, I have double check again, it seems like page http://www.ashtutors.co.uk/blog.html that "blog" menu item you already deleted, and this menu item is configure to K2, can i have the permission to help you clear all the K2 and Easyblog SEF URL from your SH404SEF and see how it goes? Please advise.
Arlex Wong
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Thursday, 09 October 2014 16:46
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Yes that fine, will it effect URLs and links of my website clearing the SEF URLs?
Karen Flavel
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Thursday, 09 October 2014 20:20
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hello Karen Flavel ,

Sorry for late reply to this,
If you no create customize SEF URL, it will not affect your website link.
After clean up all the K2 SEF URL from SH404SEF, everything is working fine now. Please have a check.
Arlex Wong
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Friday, 10 October 2014 00:38
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Sorry I forgot to thankyou for all your help sorting this issue out
Karen Flavel
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Friday, 31 October 2014 17:46
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Hello Karen,

You're welcome. Glad your issues has solved.
Nik Faris
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Friday, 31 October 2014 21:58
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