By Chris Chase on Wednesday, 06 January 2016
Posted in Technical Issues
Replies 3
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On multiple sites were are experiencing the issue where we are correctly setting up the apps and putting in the ID and secret codes. But when we go to publish a blog it says that it has posted but the icon does not light up and it is not posted to the social media site (Twitter, Facebook, Instagram.) How can we fix this?
Hi Chris,

Can you provide us with the following credentials so we can check this issue for you directly?

1) Joomla backend access
2) FTP access
3) You social accounts credentials (Facebook, Twitter, Linkedin)

If you are requested to submit your site details, you may do so at site details area here, http://stackideas.com/dashboard/site. Please rest assured that this information will only be visible to the support team from Stack Ideas.

You can also set this thread as "private" by editing the main post and check on the checkbox here, http://screencast.com/t/JFVELkb7V4Xj .
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Wednesday, 06 January 2016 10:54
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We would like to be told how you are going to fix this since it is happening on so many of our site. If not we are going to have to create a ticket for everyone we try to set up. SO if you can send us a how-to document so that we are able to do this on our own that would be great!
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Thursday, 07 January 2016 21:56
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There is only 2 possible reasons that this is failing:

1. Your facebook token already expired (Facebook automatically expires tokens every 60 days). You will have to re-authenticate every 50 or so days to ensure that a new token is generated. To do that, go Autoposting -> Facebook and click on the revoke access button. Then, click on the Facebook button to authorize it again.

2. If this is a new site / app, most likely your app settings are incorrect. Check and ensure that the steps outlined at http://stackideas.com/docs/easyblog/administrators/autoposting/setting-up-facebook-autoposting is followed correctly.
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Thursday, 07 January 2016 22:21
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