By Juan Manuel Reina Gil on Thursday, 31 October 2013
Posted in General Issues
Replies 10
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Hi there!

I don't know why but I'm receiving an error message everytime I'm trying to use the updater:

Starting upgrade process ...
Downloading patch files ...
Updating Foundry Framework
Error Please enter the correct API key. You may generate it from http://stackideas.com/account/my-account.html ...

I have copied my API key with no results. Any ideas?

Thanks in advance
Hello Juan,

I am sorry for the confusions but upgrading from EasyBlog 3.8.x or older to 3.9.x requires a full uninstall / installation. The reason is because there are some core files which were modified in this release and running the updater would actually break things.

Rest assured that your data would not get erased when you perform an uninstall. Theme files and other core files would however get erased, so if you have made any modifications, it's best to make a backup of the modifications first.
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Thursday, 31 October 2013 02:50
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Hi Mark,

Now everything is clear. Thanks for your explanations. I'll give it a try.

Kind regards
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Thursday, 31 October 2013 03:08
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Hello Juan,

You are most welcome. Glad that your issue is solved.

Thanks!
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Thursday, 31 October 2013 11:10
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I am trying to upgrade Installed version: 3.9.14976 to latest available version: 3.9.14998, have copied the API key, and am still getting this error. I just reinstalled day before yesterday. The domain is entered on the list. Any clues?
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Friday, 01 November 2013 09:34
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Hello,

May I know what error you are getting? We have tested this on several site and it is working correctly so we can't solve the issue without more information. Please advice.

Thanks!
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Friday, 01 November 2013 10:50
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Same error Juan reported. Enclosing a screen shot for you.
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Friday, 01 November 2013 11:02
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Hello,

Sorry for the late reply. You have entered the wrong API key. You will need to go to your dashboard, http://stackideas.com/dashboard and get the API key here http://screencast.com/t/0IQwkVPH0h Hope this helps.

Thanks!
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Friday, 01 November 2013 11:09
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I got that API from my dashboard.
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Friday, 01 November 2013 11:18
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So sorry...see your screencast now! Will do.
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Friday, 01 November 2013 11:21
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Hello,

No problems You are most welcome. Glad that your issue is solved.

Thanks!
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Friday, 01 November 2013 11:55
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