By Theano Nousia on Thursday, 05 December 2013
Posted in General Issues
Replies 17
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Hello,

we recently renewed our support license but when we tried upgrading easyblog to the current version, our API key was not accepted, the process was terminated due to invalid API key.

Why is that? How can we generate another API key?

Thank you in advance.
Hello Theano,

You may need to install the updated easyblog manually. Please download them at your dashboard.
Link --> http://stackideas.com/dashboard
Rest assure your data will not be touched. If you have done any hack, please safe the file so you could reapply then after.

Thanks:)
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Thursday, 05 December 2013 18:00
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Hello!
Ok, I installed the latest version and it was successfully installed manually. Is that what we' ll have to do from now on?Our key will not be valid?

One thing I noticed after upgrading was that the calendar module does not function properly...It just shows "Loading...". You can see for yourself, http://www.c-gaia.gr/index.php/news.

Can you help with that?
Thank you!
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Thursday, 05 December 2013 21:17
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Hello Theano,

Only if you are upgrading between major versions like 3.8 -> 3.9 or 3.7 -> 3.9. If you are upgrading from 3.9 -> 3.9, it should be fine using the updater

As for the calendar module issue, I guess you need to update the calendar module to the latest version
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Friday, 06 December 2013 01:24
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Hello!
Thank you for the advice, the upgrade did it!

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Friday, 06 December 2013 16:32
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Hello Theano,

I'm glad that your issue is solved If you have any problems please don't hesitate to ask us.

Thanks!
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Friday, 06 December 2013 16:38
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Hi again!

I' m afraid the calendar module does not function properly...When I installed it, it worked ok, now, several minutes later, it shows the "Loading..." message again...How can I see what is wrong?

Thanks!!
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Friday, 06 December 2013 17:25
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Hello Theano,

You have to update to the latest calendar module as well, you could get it here
Link --> http://stackideas.com/downloads/modules/easyblog

Thanks:)
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Friday, 06 December 2013 18:08
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I downloaded the latest version. I meant that when I installed the latest version (today), I checked and it worked and several minutes later, it showed the "Loading..." message again...

What should I check???

Thank you!
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Friday, 06 December 2013 21:00
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Hello Theano,

If you are still having issues with the module, please provide us with the back end and FTP access to the site.
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Saturday, 07 December 2013 01:09
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Hello!

For security reasons, we cannot grant access to the server. We could however use a teamviewer session, from my workstation to the server (we had done it once before, for another issue). Should I provide ID and password?

Thanks a lot!
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Monday, 09 December 2013 17:20
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Hello Theano,

So sorry for the delay in getting back to you. We are going off for the day. May I know what time would be best for you to do this? We are at GMT +8 and we work from 11 to 7 (officially). Also I believe you have my Skype? Please contact me there if it is more convenient. Please advice.

Thanks!
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Monday, 09 December 2013 20:12
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Hello!
We are at GMT+2, so there is a time difference...Yes, I have your skype from last time, so I' ll contact you there.

Thank you in advance
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Monday, 09 December 2013 20:37
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Hello Theano,

Sure I will await your Skype message

Thanks!
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Tuesday, 10 December 2013 00:23
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Hello!

I tried to reach you but I guess it is a bit late where you are...Will you be available to morrow at 12:00 GMT+2, which is 18:00 GMT+8?


Thanks a lot!
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Tuesday, 10 December 2013 21:07
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Hello Theano,

Yes, can you also add me on Skype? My skype id is marklee_777
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Tuesday, 10 December 2013 22:11
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Hi!
I sent marklee_777 an invitation. Talk to me as soon as you are online
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Wednesday, 11 December 2013 18:27
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Got it
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Wednesday, 11 December 2013 20:53
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