Hey Frank,

I am sorry for that delay of this reply,

Can you try this reference link solution and see how it goes?
-> http://stackideas.com/forums/upgrade-to-5-fails-stuck-on-45#reply-216613

If the installation still having issue, can you provide us with your Joomla backend and FTP access so we can help you check on this?

Thansk Arlex

I send you a pm with back and frontend inlog information

kind regards, Frank

Hey Frank,

I am really sorry for the delay of this reply as we are currently having a Joomla conference here in Malaysia and most of the team are involved in the preparation.

*You can put the information in the optional information field below(SITE DETAILS). Don't worry about privacy. Only Support team can view the information.

Dear Arlex

I already sent you my site details twice, once through the contact form, once to mark i hope you undertand its a getting a bit annoing.
annyway, i try it again.....

Kind regards, Frank Spaan

Hey Frank,

Thanks for getting back to us quickly,

Hmm, I didn't receive any of your site detail at contact form.

By the way, I've tried to access in your Joomla backend, it seems like you provided that login credential is not working, please advise.

Warning

Username and password do not match or you do not have an account yet.

Dear Alex

I have added an account
See in site details

Kind regards, Frank

btw i have turned of the extra inlog security

Dear Arlex
You are a gem!!
Thanks you so much!
Super service
Kind regards, Frank

You're welcome.