By Giacomo on Monday, 04 January 2021
Posted in Technical Issues
Replies 3
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Hi,
from control panel this message appeared:

Our script has detected an issue with the caching of the SEF on a file and cache has been automatically disabled. Please get in touch with our support team as soon as possible and provide us with the file generated from /media/com_easysocial/cache/45e5d516a83341ca921fe20e61870119-error.php and /web/htdocs/http://www.edilsocialnetwork.it/home/media/com_easysocial/cache/45e5d516a83341ca921fe20e61870119-errorlog.php.
Hello,

Regarding your issue, can you provide us your Joomla backend admin access and your ftp account to your site so that we can further investigate the issue?

Please advise.
Sam
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Tuesday, 05 January 2021 10:19
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I have saved the access data to the site and ftp.

I take this opportunity to report another problem.
when I click on the custom field "brochure" or "catalog" (created to upload pdf files) I am redirected to the bulletin board and not to the file download.
Below is an example link where you can reproduce the error: https://www.edilsocialnetwork.it/aziendeprodotti/277-rergroup/info

Thanks
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Tuesday, 05 January 2021 16:54
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Hello,

Thanks for the login credential.

Regarding the SEF issue, I've checked the SEF cache file and it seems like there is an invalid syntax in the cache file which causing the warning error to appear at your EasySocial backend. I've corrected the cache file and now your SEF cache in EasySocial should work correctly.

>> when I click on the custom field "brochure" or "catalog" (created to upload pdf files) I am redirected to the bulletin board and not to the file download.

Regarding the above, look like there is an issue with the translation on below string which causing the file download link broken.


COM_EASYSOCIAL_ROUTER_FIELDS="campi"


I've revert the above translation to below:


COM_EASYSOCIAL_ROUTER_FIELDS="fields"


Now the file download should work correctly.

Please verify again.
Sam
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Tuesday, 05 January 2021 19:37
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