Albanians and payplans
By tom arriola on Tuesday, 05 March 2019
Posted in Payment Gateways
Likes 0
Views 2.6K
Votes 0
When making payment the default country selected is Albania. We don't get many users from there. Maybe others do.

For us, it would be much better to have the united states as the default. Is there a setting for this?

Tom
Alright Tom. I have helped you apply the template override on the file that is responsible for displaying the country field in PayPal Pro(attached).

I created the template override file and placed it in the following location:
JoomlaFolder/templates/your_default_template/html/com_payplans/apps/paypalpro/form.php

If you compare it to the original file at JoomlaFoler/plugins/payplans/paypalpro/app/tmpl/form.php, line 64/65 is modified.

As for the issue which I have logged in the tracker, it will be to standardize the form so that it shows the 'Please select a country' option(some sites may not want Albania as the default).
Raymond
·
Monday, 21 October 2019 17:15
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Tom,

Are you referring to the checkout page('Select a country' is the default option on my local instance: https://take.ms/m2Yw3O)? If not, can you provide us a screenshot as to which page you are referring to?

Also, can you provide us the backend access to the site so we can investigate?
Raymond
·
Tuesday, 05 March 2019 15:52
·
0 Likes
·
0 Votes
·
0 Comments
·
This issue remains. I failed to see you request for more info. Here is a screen shot.

I cant add login details to this post-- the option isnt here. But surely i am not the only person to have this issue-- surely you can just tell me how to fix it :-)

Tom
tom arriola
·
Thursday, 03 October 2019 05:52
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Tom,

We are unable to provide a solution because we have yet to reproduce and identify the issue, which is why we need your site access, so that we can investigate directly on your site.

You may add your backend and ftp access at http://stackideas.com/dashboard/site. Let us know once you have done so.
Raymond
·
Thursday, 03 October 2019 12:19
·
0 Likes
·
0 Votes
·
0 Comments
·
Ok, Ive added site admin and ftp. Please see if you can remedy my Albania problem.
tom arriola
·
Monday, 21 October 2019 15:27
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Tom,

I am unable to access your backend(attached).

Please advice.

By the way, did you disable the country field on the frontend? Because currently I don't see it.
Raymond
·
Monday, 21 October 2019 15:46
·
0 Likes
·
0 Votes
·
0 Comments
·
Im sorry-- the account wasn't enabled. I reset the password and re-enabled the account--please check for the new password

The country field isn't disabled. its showing me albania. Screenshot attached
tom arriola
·
Monday, 21 October 2019 15:57
·
0 Likes
·
0 Votes
·
0 Comments
·
FYI-- The issue is when people try to pay with credit card rather than when they sign up for free
tom arriola
·
Monday, 21 October 2019 16:33
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Tom,

Thanks for the screenshot and access. I get it now. The country field is actually from PayPalPro's payment page. Initially I thought it was from the checkout page.

I am able to reproduce the issue locally and will log this in our tracker.
Raymond
·
Monday, 21 October 2019 16:34
·
0 Likes
·
0 Votes
·
0 Comments
·
I wasn't reporting a bug. I was asking to have the default country for my subscription form to be the United States

This request is still outstanding and this issue isn't resolved by adding it to your tracker

I believe this will be fixed with a simple edit in the form template but Id appreciate your help in doing that.

Please do this before you log this issue in the tracker.

Thanks

Tom
tom arriola
·
Monday, 21 October 2019 16:51
·
0 Likes
·
0 Votes
·
0 Comments
·
Thanks! I appreciate it! Tom
tom arriola
·
Monday, 21 October 2019 17:37
·
0 Likes
·
0 Votes
·
0 Comments
·
You're most welcome Tom.

Glad to know that your issue is resolved.

Regards.
Raymond
·
Monday, 21 October 2019 19:04
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post