Advanced issues in easysocial!
By Yan on Saturday, 02 March 2019
Posted in General Issues
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Hello!
1.There's a problem with the audio player.The sound level is overestimated several times at the very minimum of the toggle switch.Listen to music without distortion is possible only at the minimum sound setting in the media player.Where can I change the original audio volume settings in the audio player?
2 .There is a problem with the lack of sound notifications on the site,they do not exist in the settings,everything is silent and it is not convenient in the browser.
3.There is a problem in the app for IOS, the app works first minute, then nothing is loaded (photos, posts, videos and especially messages) - it is not possible to use the IOS application.The application with the Android no such problem, works fine.I use a smartphone with IOS system!
4.There is no music tab in the mobile app,why?
5.The mobile application does not have any push notifications, it is not convenient, because it does not understand when ,who,what sent me!
Thank You Very Much!!!All done as you wrote, changed the script "site-3.0.4.min.js" and cleared the cache.Everything Works fine!!!Now there is no distortion!Good work!
Yan
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Monday, 04 March 2019 16:54
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Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

1.There's a problem with the audio player.The sound level is overestimated several times at the very minimum of the toggle switch.Listen to music without distortion is possible only at the minimum sound setting in the media player.Where can I change the original audio volume settings in the audio player?

Do you mean it will always show the max sound level when the user play that audio on the stream item? If yes, currently we do not have setting for this.

2 .There is a problem with the lack of sound notifications on the site,they do not exist in the settings,everything is silent and it is not convenient in the browser.

Do you mean you would like those system notification sound when someone like/comment/pm you on the site?

3.There is a problem in the app for IOS, the app works first minute, then nothing is loaded (photos, posts, videos and especially messages) - it is not possible to use the IOS application.The application with the Android no such problem, works fine.I use a smartphone with IOS system!

Can you update your site backend and FTP access at http://stackideas.com/dashboard/site so we can better have a check?

4.There is no music tab in the mobile app,why?

May i know which page you referring to? Is it possible for you provide us some screenshot so we can better have a look?

5.The mobile application does not have any push notifications, it is not convenient, because it does not understand when ,who,what sent me!

In order to show the push notification on mobile, it required to setup this oneSignal app for Easysocial because Easysocial is developed as web app instead of native app.

You can refer this documentation here how to configure this :
https://stackideas.com/docs/easysocial/administrators/applications/onesignal-push-app
Arlex Wong
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Saturday, 02 March 2019 22:47
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1.No, I mean that the audio player settings are made to the maximum,and the toggle switch is made to the minimum.I reflected this on the video (attached to the letter) there is a distortion of the sound
Normal volume from 0 % to 100 %.Your player from 100 % to 500 %.The volume inflated by 5 times.There are strong distortions.



2.Yeah, that's what I mean.

3.Attached a scan where there is no music tab in the app
Yan
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Sunday, 03 March 2019 00:44
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Regarding with your first issue, I already brought up this to our developer, can you download my attached file and replace into this following file location and see how it goes?

JoomlaFolder/media/com_easysocial/scripts/site-3.0.4.min.js

In order to test this properly, you have to clear your site backend, server and browser cache before you test it. To ensure that it load the latest Javascript code on the browser.

2.Yeah, that's what I mean.

Unfortunately that is not possible to achieve this at this point of time.

3.Attached a scan where there is no music tab in the app

Are you using appcavers mobile app? Because it look like this sidebar is not developed by us.
Perhaps you can update your site backend and FTP access so we can better have a check.
Arlex Wong
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Monday, 04 March 2019 16:37
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You're most welcome, we will include this fix into next release version.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.
Arlex Wong
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Monday, 04 March 2019 18:07
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