Hi there,

It seems that i cant replicate this issues on our site. Can you provide us with your backend and FTP access for further check on this issues? Please advice.

I've updated the original post to include FTP access so you can take a look at it.

thanks,

Dan Cote
web developer of Rvpoints.com

Hello Dan,

I have checked your site. The email notification for admins will retrieve the admins on the site which in your case, these are the admins:

    ["name"]="RVPoints Website"

    ["username"]="rvpointsadmin"

    ["email"]= "info@rvpoints.com"



    ["name"]= "devuser"

    ["username"]= "devuser2"

    ["email"]= "devuser2@pinellasrealtor.org"

This email notification will be sent only if the user has enabled this option: http://take.ms/IRRE0 and from your admins list, I found out that devuser2 has this option disabled. You might want to enable it and try again.

The main account "info@rvpoints.com" already has it set to "receive system emails" and still is not receiving admin notifications.

-Dan

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

I've just tested register on your site, can you check this your email inbox (info@rvpoints.com), system should notify this to you.

Because I've enabled development mode from your backend Easysocial in order to store these email notification from your database, so I can see your system actually did notify to this email address when someone register on your site.

The admin email notification was not received.

-Dan

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

Can you try following instruction and see another alternative email is it can receive?

1. Create a new Superadmin account from backend and set another email address e.g. do not use this "@rvpoints.com"
2. Make sure enable "system email" from that user profile and assign to Super user (user group)
3. Try create a new member from Easysocial frontend
4. Wait for awhile then check your mailbox

if another alternative email can received that email, you have to consult with your webmail administrator why this "@rvpoints.com" can't receive email is it got some of the restriction for certain type of email can't received it.

Arlex,

We made an admin account that is a gmail account....and it is receiving the admin notification email. So this is now resolved.

thanks,

-Dan

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.