By Teleperformance Germany S.à.r.l. & Co. KG on Friday, 21 April 2017
Posted in General Issues
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We have configured a country (Germany) and multiple regions (Frankfurt, Görlitz, Dortmund, ...) in the regions. However when a user edit his profile there is no option which would allow that he can chose a region configured there. What might be wrong here?
Hello,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue? You may store your site access at http://stackideas.com/dashboard/site so you don't have to provide these information all the time
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Friday, 21 April 2017 22:12
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I can currently only give you access to the DEMO / Test environment as I´m currently building the proper configuration for that. I added this information to this ticket/posting. Please keep noted that I´m also working on the environment currently so some stuff might change ;-).
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Friday, 21 April 2017 23:16
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Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

It seems like you didn't have add address custom field into profile type, in order to allow user to add their country or address from their profile page, you have to go to backend > Easysocial > profile type > select your profile type > custom field > add "address" or "country" custom field into profile form > save.

Once you save, it should populate an option from user edit profile page.

If you would like user to add their address from their user profile, you can disable that "use map" option from the address custom field. you can refer on my attached screenshot below.

Hope this will help.
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Saturday, 22 April 2017 14:00
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Yes I tried that but i think I have issues to use this feature for germany. In germany we have "Deutschland" and then cities like "Frankfurt, Hamburg, Berlin"... but it looks like if the region feature is based on "states" and couldn´t be used with cities.
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Monday, 24 April 2017 15:48
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Yes, that is correct. The regions would only auto populate the state and not cities.
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Monday, 24 April 2017 16:19
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hm, so this is an US feature only then? I mean we can still add the cities as states, however the descriptions didn´t fit and might confuse the users then here ...
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Wednesday, 26 April 2017 05:03
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Hm, i think not only just for US style, i believe other country also same as well.

I mean we can still add the cities as states, however the descriptions didn´t fit and might confuse the users then here ...

Yes, you can add new state from backend Easysocial region page. May i know which part of the description you referring? Perhaps you can share with us some screenshot regarding this so I will see if I can provide a language override for you for this situation?
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Wednesday, 26 April 2017 16:16
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Hm I think you got me wrong. The issue is that when i use "cities" there instead of "stats" the description (e.g. when creating an easysocial entry) refers to "state". This is a little bit confusing as there will be no states shown to choose from, it will be cities only...

It would be great if the whole "region" feature could be improved and would allow us to define in the backend not only states ... would be great if we can choose cities in the dialog as well.
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Thursday, 27 April 2017 03:54
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I am sorry for the confusing in earlier, Yes, currently that was not possible at this point of time.
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Friday, 28 April 2017 16:23
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Sorry to clarify that again ... will that be working in the future?
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Friday, 28 April 2017 17:04
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Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

Currently we do not have plan for add this yet, perhaps you can add this as feature request on our forums here https://stackideas.com/forums/easysocial/feature-requests-2 , so our developer will compile all the feature request which requested from our customer, if there a lot of users request this feature as well, we will definitely consider implement this in the future.
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Saturday, 29 April 2017 21:37
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