In the Site Details section, add another section for .htpassword details.
We're finding a lot of users are getting more security oriented and enabling either htpassword or a similar application through firewall software but fail to provide it when they request support and provide admin login details.
Many just forget to include it because they forget it's there because their session lasts far longer than their website session and aren't prompted to enter it too often. So having dedicated fields might help to remind them that we need that info in addition to an admin login for their site.
We're finding a lot of users are getting more security oriented and enabling either htpassword or a similar application through firewall software but fail to provide it when they request support and provide admin login details.
Many just forget to include it because they forget it's there because their session lasts far longer than their website session and aren't prompted to enter it too often. So having dedicated fields might help to remind them that we need that info in addition to an admin login for their site.