By Raymond on Tuesday, 20 September 2022
Posted in PayPlans
Replies 3
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Greetings support!

I have the free version of Acymailing installed. In the AC mailing app in easy social, the ad says that the component acymailing is not installed. Seat screen capture attached.

Is it supposed to work with the free version or only the pro version of Acymailing?

Thanks a lot
If you are using Acymailing 7.x, you should try to add the "ACYMailing 6" app from the backend > Payplans > app.

By the way, it looks like your subscription has expired and in order for you to continue requesting support, we would appreciate it if you continue to subscription.
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Tuesday, 20 September 2022 10:49
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So following your instructions I turned disabled all acymailing 7 component, module, plugins to then try and install Version 6, but this has crashed the back end of my site I can no longer access anything in the back and although the left column menu is still Display, But I get an error page on all backend pages.

I understand that my license has expired but if you could help me out fixing this problem that would be really appreciated since my programmer is currently in the hospital.

You have the credentials
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Thursday, 22 September 2022 06:02
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Hello,

Thank you for reaching out to us.

Before we can provide you any further support, look like your PayPlans license is already expired. I am sorry but in order for you to receive further support from us, you will need to have an active PayPlans subscription.
Please consider to purchase / renew your PayPlans subscription.

Thanks and have a nice day
Sam
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Thursday, 22 September 2022 10:25
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