Hi Michael,

Firstly let me explain more on this feature, as you enable this setting Profile Completion Checks without enable the Check Optional Fields and you have set it to Redirect to Edit Profile page (your current setting: http://take.ms/z7Z4q )
It will check user's required fields only, if user have already fill in all the required field they will not get redirect to the edit profile page. As example my testing account above, I've already fill in all the required field, that why I'm not get to redirected to the edit profile.

May I know which user that did not fill in the required field that able to do stuff in your site (chatting with conversekit) ?
As I want to check their profile if they have fill in all required field

Hi Muhammed,

Many thanks for explain. However, we set "Profile Avatar" as mandatory so we ought not to have any logged in user without one.

You will see even from converse kit that we have a number of them. I have actually communicated with a few recently too. That should not be the case right?

Hi Michael,

Ah I see, seems like there is a bug regarding this, where by right conversekit cannot be use by user that do not complete their profile mandatory field
I've logged this into our issue tracker and our developer will take an action for this.

Thanks for your cooperation and understanding Michael

No problem Muhammed :D Any ETA on when this fix or a work around will be available?

Thanks!

Thanks Muhammed.

It seems to have done the trick.

Cheers!

Hi Michael,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.