Hello Daniel,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

How do I provide this info to you securely? I think this area is public.

As for confidentiality, the username and password you've provide to us will not be reveals to anyone else other than the support team of Stackideas:)
*You can put the information in the optional information field below(SITE DETAILS). Don't worry about privacy. Only Support team can view the information.

Hello Daniel,

You can provide it in the Site Details below the reply form. Only support team will be able to see your details.

Details added.

Hello Daniel,

I am sorry for the delay of this reply.

The provided ftp credentials is not working for me . Can you also provide your joomla access so we can check on the issue first hand?

Kindly advise

FTP login works fine, please use "Plain FTP" connection.

Admin login added.

Hello Daniel,

I just tested this again and it doesn't work as I can't login to the ftp. Also, we don't have the access to your site. Please advise.

This is the screen shot of what is displaying for me when I tried to access the site, http://screen.stackideas.com/2015-04-28_2346.png

I am having the same problem. Have you a fix for this problem yet?

-Andy

Hello Andy R,

I am really sorry for the delay of this reply as it is a weekend for us here.

I tried in our local and can't replicate this error as you mentioned, can you submit another new post thread regarding with your current issues and provide us your Joomla backend and FTP access so we can take a look of this?