By Alex Lee on Thursday, 13 October 2016
Posted in General Issues
Replies 8
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HEy HEy,

Havning issues with notifications again, for some reason 8 emails went out for the same thing for the NewDiscussion not quiet sure why

any ideas?
Hi Alex Lee,

Is this issue is persist in your staging site as well? If yes, it is easier for us to debug through your staging site.
You can add the information needed by edit your first post in the Details section or you can just include your site's access once at http://stackideas.com/dashboard/site rather than needing to keep adding them in your replies
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Friday, 14 October 2016 11:08
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No it doens't seem to do it on the Staging site, only on live, i've removed the Cron to do the testing, its really strange as it seems to be pretty random didn't do it at all for the last couple of post and then the last new discussion 1200 people got 8 notifications about the same thing no ideas why its strange.

there was Cron and Send email on page load active but i've disabled them now
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Friday, 14 October 2016 14:53
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hey Alex,

I will create some discussion post from your site to test on this, but before I test I would like consult with you should I have permission to manually run the cron URL to send out those pending email notification from your site, you can check my attached screenshot below.

The reason why I need manually send out is because you did mentioned that when start a new discussion, the system will notify at least 1200 members from your site, mean system will create 1200 email notification from your site, so I can quickly to run a sql query to check how many email system send to me.

Once you agree with it, it will start test on this.
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Friday, 14 October 2016 20:32
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yeah sure, but my issues at the moment is the overrides aren't beeing picked up again, freaking random but it keeps picking up original so would like to at least have the template override be picked up so when they do get it it doesn't say Easydiscuss on the notifications but otherwise sure
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Monday, 17 October 2016 14:38
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Hey Alex,

This is what I did just now :
- subscribe on forums page
- create a test discussion post
- system will send out email notification

I've checked from database : (email notification id 479920 until 481331, total 1412 emails )


// how many email generated when I created a new discussion
select count(*) from `at6ln_discuss_mailq` where id > 479919;
// Result
1412

// count how many email send to this user -> arlex.wong@stackideas.com
select count(*) from `at6ln_discuss_mailq` where id > 479919 and `recipient` = 'arlex.wong@stackideas.com';
// Result
1


It seems like system only send out 1 email notification to me, perhaps you can give it a check.

freaking random but it keeps picking up original so would like to at least have the template override be picked up

Perhaps you can start a new thread regarding this issue which keep picked up the original mail template instead of custom email template.
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Monday, 17 October 2016 18:03
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Same problem again, this time in email activites 4 times the same email has gone out to every one, if i compair the Emails activites set filters at Sent and 100 it goes to page 42 with the same notifictions so 4 times that email has gone out to every one why wold it randomly do this? One notifications about a discussion didn't even go out.

Some thing strange is happening
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Thursday, 20 October 2016 15:12
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Ok client just told me he is editiing the posts of the ones that keep going out -- at least i know what the reason is now
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Thursday, 20 October 2016 15:15
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Hey Alex,


Same problem again, this time in email activites 4 times the same email has gone out to every one, if i compair the Emails activites set filters at Sent and 100 it goes to page 42 with the same notifictions so 4 times that email has gone out to every one why wold it randomly do this? One notifications about a discussion didn't even go out.

Some thing strange is happening

Is it possible show us some screenshot regarding this? Because I would like to check is it the system created 4 times email notification at the same time or maybe as your client mentioned that editing post.


Ok client just told me he is editiing the posts of the ones that keep going out -- at least i know what the reason is now

May i know you mean that "editing posts" is reply or question? because I would like try to replicate this based on your client said.
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Thursday, 20 October 2016 18:47
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