500 Internal Server Error
By Robert Standish on Saturday, 16 January 2016
Posted in Technical Issues
Replies 11
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Last week I installed EasyDiscuss on a client site. All seemed to go well until last night when the client reported getting an error when logging on the front end. This a.m. I tried to log in from the back end and as admin and got the same error. Don't know what to do next.

Regards
Bob Standish
Please assign your domain to your license to obtain for support. You can do so by accessing your license area at http://stackideas.com/dashboard

Once you are done, update us here and we'll continue checking your issue.
Mark
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Saturday, 16 January 2016 23:24
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Domain name is now assigned. CompuChild.com
Robert Standish
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Saturday, 16 January 2016 23:51
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Thanks, by the way the login credentials that you provided for the site is not working and the ftp access isn't working as well.
Mark
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Sunday, 17 January 2016 00:07
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Sorry, I forgot to turn your id back on. Should work now
Robert Standish
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Sunday, 17 January 2016 00:29
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I don't see the ftp access either.
Mark
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Sunday, 17 January 2016 00:58
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How do I privately send you ftp credentials?
Robert Standish
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Sunday, 17 January 2016 03:58
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Edit your first post at the top and you will see the section to insert your site access
Mark
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Sunday, 17 January 2016 11:49
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Ticket updated
Robert Standish
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Sunday, 17 January 2016 21:43
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Hey Robert,

Thanks! It seems like one of your category has an incorrect "parent_id". I have fixed this for you and it works fine now
Mark
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Monday, 18 January 2016 00:35
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Thank you very much for your help. Can you tell me what the cause was? Was this preventable?
Robert Standish
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Monday, 18 January 2016 01:23
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You are most welcome Robert I believe the data is actually corrupted because the parent id of the category is set to itself. Not sure how were you able to reproduce this though.
Mark
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Monday, 18 January 2016 03:02
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