500 Errors on Save/Publish
By Chris Chase on Friday, 30 March 2018
Posted in Technical Issues
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On Merit Solutions, we're getting 500 errors whenever you update a published post or publish a post. We've had a similar issue before on a different site, where modsecurity was at fault, but I don't think that's the issue here. When modsecurity was the issue, it was discriminant and only affected a couple of posts. This issue seems to be affecting all posts on the site.

I've provided site login credentials and FTP access. Let me know what you find.
Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

It seems like this 3rd party plugin Content - Easy Open Graph caused the issue, you can check my attached screenshot below.

Once i unpublished this plugin from your site backend, it seems work fine now.

I suspect this plugin already outdated, can you consult with this plugin provider and see how it goes.

By the way, if next time you guys hit the 500 error, perhaps you guys can try turn on your site error reporting to maximum from your site global configuration setting, so it will appear the real PHP fatal error message.
Arlex Wong
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Saturday, 31 March 2018 11:01
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Great, thanks for the tip and for fixing it!
Chris Chase
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Monday, 02 April 2018 22:52
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You're most welcome, glad to heard your issue resolved.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding
Arlex Wong
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Monday, 02 April 2018 23:38
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