It seems like you are requesting support for up1music.com but your licensed domain is kemotech.com . Please understand that Pro versions only entitles you to support for 1 domain only.

But I checked in your profile, it seems like you didn't request for support for this domain kemotech.com before, it would be best if you can contact our sales department https://crm.stackideas.com to help you change the license domain to up1music.com or you can upgrade your license from PRO to Developer license, so you can request at least 5 domain site to support.

By the way, Can you provide us with your Joomla backend and FTP access so we can better have a look?
In the future you can just include your site's access once at http://stackideas.com/dashboard/site rather than needing to keep adding them in your replies