Hello Erik,

I checked your site and found that notifications from 2 checkout is coming properly. Invoice not updated to paid.
Can you please update me your site FTP Details, so i'll debug this issue further.
update me.

Hello Manisha,

Should I send my FTP credentials by answering directly here? This is not public? I could see some fields to give credentials before but they don't show up anymore since my first post

Thank you

Hey there,

I am really sorry for the delay of this reply as it is a public holiday for us here.

This post is not under private area, but you can update your site backend and FTP access at http://stackideas.com/dashboard/site , this area only moderator can access it.

Keep us update once you updated your site backend and FTP details.

Hello Arlex,

No problem I have time.

I have updated the FTP credentials and Joomla user password. You may now login.

Thank you and happy holidays

Thanks, It seems like you provided that FTP password incorrect, this is what i hitting now when i trying to connect your FTP server :

Command:	PASS ********

Response:	530 Login incorrect.

Error:	Critical error: Could not connect to server

Hi,

Sorry, username was "support" instead of "Support" I have made the correction. Please login.

Hello Erik,

Ftp seems working fine now. I'll check this issue and will update you.

Thank you for understanding.

Hello Erik,

Sorry for delayed response.
Can you try to do one more payment through 2checkout and update me if still subscription will not get activate.

Hi Manisha,

A payment was made today through 2Checkout but the subscribtion did not get enabled after payment. So the issue is still going on.

Thanks you for your help,

Regards

Hello Erik,

I've applied some changes at your site to fix this issue.
Can you please try to do one more test payment and see how it goes.Do not add transaction manually from backend.

Update me with result.

I'm having this exact same issue with new and recurring 2checkout subscriptions. Any way I can get instructions on what to change in the plugin to fix the issue? I've disabled (unpublished) 2Checkout until we can get it fixed.

Thanks!

Hello Ed,

Can you please share your site's backend as well as Ftp details, so i can check this issue.

Hey Manisha,
I can provide backend details but not FTP as our site is running inside docker. Where do I send the admin interface details too?

Ed

Hello Ed,

Ok, i would suggest you to create new forum post and update the admin credentials in Site details section.
Or you can update here also http://stackideas.com/dashboard/site , this area only moderator can access it.

Let me know if you have any query.

I have created a new post and updated my credentials on the dashboard.

Hello Ed,

Ok, i'll follow up on your new forum post.

Hello Manisha,

I can confirm since your changes were made the problem is now solved. Thank you very much

Hi Erik,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.