StackIdeas support policy and customer support details. How one should obtain support for our products?
Thousands have praised us for our incredible customer service, simply because, you - our customers, comes first! With our unique hands-on approach to software support, or what we call Sensible Support™, we dare to take the no. 1 spot as the best & brightest Joomla! company.
Are you informative?
Provide us in-depth details, steps to replicate the issue and possibly a test account on your website for us to experience the issue first-hand.
You have a sharp mind and a critical eye and you have encountered an error in our software. Time to flaunt your bug hunting skills, report to us now!
When other extensions break.
Sometimes we get blamed for unfair reasons, e.g. when a 3rd party plugin break our software. This is not our fault, but it is okay, just let us know!
Your stubborn web host.
Your web server may be too restrictive, too old or poorly configured, causing unwanted hiccups like trouble installing our software or uploading large files.
Hey, I have a great idea!
We love new ideas and if you have a cool feature to suggest, we will definitely consider it for our future releases.
If it's just extra dressing on your salad bowl, consider it done! Tell us your exact requirements and we will quote you the total cost and time needed for the job.
Rebuilding your entire site.
We build Joomla! extensions not websites. We dedicate our time to developing awesome software and providing the best customer support experience.
Living a decade behind times.
Are you still on IE6? The web progress very rapidly, often we update our software to keep up to the pace.
If you were unable to find the answer to your question, the community forum should help. Find and share solutions for users by users, moderated by the team.Continue to the forum →