Support Policy

Supported issues

• Issues in the products
• Setting up component
• Usage of our products
• Non-documented issues, tips and tricks regarding our software.
• Minor changes to our products in order to work on the site. Please take note that we reserve the right to refuse any or all modifications of our software.

Unsupported

• Huge customizations. If you need customizations, email us for a quote
• Massively hacking the core files.
• Template / theme customizations.

Support Channels

Our support is done via our helpdesk system for premium subscribers and forums for non premium subscribers. We do not provide any support via telephone