whitespace after updating
By poolotw on Sunday, 28 June 2015
Posted in Technical Issues
Replies 18
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In the backend of Joomla 3.4.1, I updated easyblog using the automatic updater.
It stopped at 10%
The website was whitespace.
In the backend, I changed error reporting to maximum
It read:
Warning: require_once(/home/newnorth/public_html/media/foundry/3.1/joomla/framework.php): failed to open stream: No such file or directory in/home/newnorth/public_html/components/com_easyblog/constants.php on line 228

Fatal error: require_once(): Failed opening required '/home/newnorth/public_html/media/foundry/3.1/joomla/framework.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/newnorth/public_html/components/com_easyblog/constants.php on line 228

I turned error reporting back to none
Then I tried to open Easyblog component and it was whitespace!
Thus I couldn't access Easy blog in my backend and my website was whitespace!

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So I reinstalled my original version com_easyblog_community_3.9.22295.zip) via Extension manager and now is all OK again.

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So I am still getting the message to update EasyBlog from 3.9.22295 to 3.9.24862.
Which download do I use? Launcher, Component or Full Package?
Is it com_easyblog_component_community_5.0.13_joomla3.0.zip? Your site says this must be done manually. Can't I just install this file using Joomla Extension manager?
Hello Jeanette,

I am really sorry for the delay of this reply as it is a weekend for us here. I can't seem to login to the FTP server with the provided login credentials. Can you please advise?
Mark
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Sunday, 28 June 2015 17:11
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Thanks for getting onto this so quickly. Appreciate it.
I have edited the request.
poolotw
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Sunday, 28 June 2015 17:49
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Sorry
After editing my message above, I realise that the current downloads are for your new easyblog 5.
I see there is documentation for upgrading to this.
Can you just supply me with 3.9.24862 for now?
Thanks
poolotw
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Sunday, 28 June 2015 18:07
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Hello Jeanette,

We don't actually have downloads for 3.9.x but I would like to sort out the issues that you are facing so that I can update it to EasyBlog 5 for you

By the way, I don't see any access on your original post
Mark
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Sunday, 28 June 2015 18:08
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Thanks.
Added site details here.
poolotw
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Sunday, 28 June 2015 18:25
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Hey Jeanette,

The FTP access which you have provided isn't working Can you please advise?
Mark
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Monday, 29 June 2015 03:17
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when I type in an 8 digit password, it saves as 10 digits.
is that normal?
poolotw
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Monday, 29 June 2015 14:42
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Helllo Jeanette.

Can you consult with your web hosting provider to increase your PHP memory_limit to 128M? http://screen.stackideas.com/2015-06-29_1528.png

Please advise
Izzan Akmal
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Monday, 29 June 2015 15:29
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Will do.
It may take a few days.
poolotw
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Wednesday, 01 July 2015 13:37
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Hi Jeanette Fitzmaurice ,

Okay, keep us updated then.
Arlex Wong
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Wednesday, 01 July 2015 13:54
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Hi,
Here is the response from our host:

"I have increased the PHP Memory to your request

Unfortunately this change effects every other website that we host and is a huge security risk.
Thus I will reduce the it PHP memory back to 32M after twenty-four hour.

Are you able to do all your changes within 24 hours?"

Please advise
poolotw
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Thursday, 02 July 2015 07:41
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hi Jeanette Fitzmaurice,

Sorry for late reply to this,

I've help you upgraded Easyblog 5 in your site, please have a check.
Arlex Wong
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Thursday, 02 July 2015 12:11
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Thank you so much.
I must say EasyBlog 5 looks very clean in the backend.
Two things at this point:
1. Can I tell the host to change the PHP memory back now?
2. I had to turn my 'latest blog' module back on. It is down the bottom of the home page. But clicking on the links now cause the blog article to show on the home page. Can you see what setting I need to change?

Appreciate all your help.
It is great software.
poolotw
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Thursday, 02 July 2015 13:13
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Hi Jeanette Fitzmaurice,

You're welcome.

Two things at this point:
1. Can I tell the host to change the PHP memory back now?

May i know are you using share hosting? Because our Easyblog 5 re-commanded memory_limit set to 128M, but minimum you can set to 64M
-> http://stackideas.com/docs/easyblog/administrators/welcome/getting-started
But i think that was not enough if you set back to 32M is because you can't control your site user what content their post.

2. I had to turn my 'latest blog' module back on. It is down the bottom of the home page. But clicking on the links now cause the blog article to show on the home page. Can you see what setting I need to change?

It should work fine now after I configure back your Easyblog routing behaviour to use default from your backend.
Arlex Wong
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Thursday, 02 July 2015 13:57
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I don't know what our hosting setup is. I just know that he wants to set it back to 32M.
Our users are very light users so I don't expect any problems there but will I encounter the problem again when I do small 5.x updates?
poolotw
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Thursday, 02 July 2015 14:14
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hi Jeanette Fitzmaurice,

Unfortunately that was not possible do the small update.

May i know is it no other way to increase your memory_limit to higher? Because I afraid sometime will hitting memory limit issues, because Easyblog 5 minimum requirement is 64M.

Perhaps you can try reduce the memory and see how it goes.
Arlex Wong
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Thursday, 02 July 2015 15:55
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Host has now given me 64M.
Thanks again for all your help.
poolotw
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Friday, 03 July 2015 11:27
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Hi Jeanette Fitzmaurice,

You're welcome.
Arlex Wong
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Friday, 03 July 2015 11:39
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