Hello,

Have you include the file extension here: http://screen.stackideas.com/2015-01-22_1737.png in Backend>Easysocial>Application>User — Files .

By the way, it looks like your account isn’t tied up with any subscriptions on our site. Is there any mistake on our end? Would it be possible for you to contact us at https://crm.stackideas.com and provide us with the order reference and your username so that we can fix this up for you?