Hello,

Same issue overhere. The file is well uploaded but nothing happens.
Not a server problem because it works with Easyblog.

Hi Tamer,

I am really sorry for the delay of this reply. Can you provide us with your Joomla backend and FTP access so we can check on the issue directly?

Also have the same issue, ffmpeg has been tested server side and working well. Why is there not a progress bar to show the upload progress on the story box and upload form in the videos section? My users are navigating away from the page because they believe nothing is happening.

The video is never encoded.

Hi Matthew,

Can you provide us with your site access and FTP access as well so we can check on the issue directly?

Hello ezrul


PFA my Admin credential to solve my issue ?


Regards

Hello ezrul

Any updates regarding to video upload ?


Regards

Hey Tamer,

I am really sorry for the delay of this reply as it is a weekend for us here and my colleague is not around here.

I've checked in your backend Easysocial video settings, it seems like default FFMped path '/opt/local/bin/ffmpeg' is set from us, so you have to consult with your Webhosting provider to get the correct FFMped path then enter in backend > Easysocial > settings > video > save .

Keep us updated then when you get the correct FFMped path.

settings screenshot below.

Hello

Since I am have a shared hosting then ffmpeg software not installed by default on my account I will contact hosting company and see what I can do .

Regards

Alright, keep us updated then.

Hi, having similar issues. When uploads video page refreshes and nothing happens.

Hey Bright,

I am sorry for the delay of this reply,

Do you mean you trying to upload the video from your PC?

if yes, I've checked with your Easysocial video settings from backend, it seems like the ffmpeg path still using our default path, can you consult with your Webhosting provider is it got installed ffmped in your server? If yes, can you get the ffmped absolute path then enter in backend > Easysocial > settings > video > save and see how it goes?

HI, I added the path as provided by my hosting company

/usr/bin/ffmpeg .

And still no joy.

Bright

Hey there,

Can you consult with your webhosting provider to temporary disable this `open_basedir` in your php server and see how it goes?

Warning: is_file(): open_basedir restriction in effect. File(/usr/bin/ffmpeg) is not within the allowed path(s): (/home/ban:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in /home/ban/public_html/libraries/joomla/filesystem/file.php on line 564

HI, I disabled open_basedir still not working

Hi, i enabled open_basedir, was causing several issues. If you need me to turn it off let me know. Could have anything to do with CDN?

Ya, I noticed that above warning error is come back when I troubleshooting.

I am not sure is it related CDN yet, by the way, can you try 1 more time temporary disable `open_basedir` and make sure your php server is allow `passthru` function work on your site?

Hi, i read on another thread that i needed to have at least version 2.6 of ffmpeg. I had version 0.10.2 installed on my server. I have since upgraded to 2.8, unfortunately that did not solve the problem.

Disabling `open_basedir` causes some weird behavior on my live site so i am throwing up a development site you can trouble shoot on. I will let you know as soon as it's ready. Thanks for all you help.

Bright

Hey Bright,

Can you please start a new thread on the forums and provide us with the following login credentials so that we can test this out for you?

1. Joomla admin access.
2. FTP access

Any solution yet?

Hey Piet,

If you having this video upload issue, can you start a new thread and provide us with your Joomla backend, FTP and SSH access so we can better have a check on this issue?

Before you provide us with your Site access, can you make sure you already setup FFmpeg in your server?