Hi Dave,

Thank you for your inquiry. Justin here, from Stack Ideas' marketing team. I'll assist you with your inquiry for today.

I've checked your purchase and our ticket; it appears that there were some sort of complications due to the fact that you have manually renewed your auto-subscription license. Your license is suppose to expire on July 2015; I'm not quite sure who or why it was pushed to August 2015.

Seeing that it's a subscription, I can help you to start the billing cycle again; let me know if you wish to revive the subscription and I'll assist you accordingly.

Hi Ahmad.
I think I have found the reason... Can you tell me if you're able to access ticket number 38929 in your CRM?
I believe that explains the confusion (and to be honest, I'd forgotten about it also).
Dave

Hi Dave,

Thank you for your response. Yup, I can access the ticket #38929 and I can also see now the reason for the confusions. I apologize for missing out on this ticket.

Shall I create another subscription and start it as soon as your current subscription expires?

Hi!
Yes please, that would be great.
Thanks for your help.
Dave

Thanks Dave, and I do apologize again for the inconveniences caused!