Users cannot upload cover photo and profile pic
By Mario on Tuesday, 31 March 2015
Posted in Technical Issues
Replies 14
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Hello.

Users are not able to upload new profile pic and cover photo.

EasySocial is a little bit outdated (v 1.1.6) because we are re-building the whole website, but we definitely want this to work properly until our new version.

Can you please help?
Hi Mario,

We have addressed this issue on the latest version. Can you kindly please update EasySocial to the latest version.

Please advise.
Yasser Ibrahim
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Tuesday, 31 March 2015 01:17
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Can you provide me with the solution here? It's really difficult to update at this point.
Mario
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Tuesday, 31 March 2015 02:07
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Hi Marios Chountalas,

I'm really sorry that delayed of this reply,

Yes, it seems like you're using very older version, I would personally advise you backup all your existing customization file from your Easysocial, after that update to latest version Easysocial and match back with your customization file.
Arlex Wong
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Tuesday, 31 March 2015 16:22
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Updating to the latest version is something that you do as a service?
Mario
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Tuesday, 31 March 2015 16:49
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Let me know please asap.
Mario
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Tuesday, 31 March 2015 21:59
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Hi marios,

Thanks for the update, and I am sorry for the late reply.
We can help you update EasySocial to the latest, but you need to backup all your customization on your site because update process will override all EasySocial core files.

Please advise.
Yasser Ibrahim
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Wednesday, 01 April 2015 14:00
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Hello.

I have made a backup.

I would like please to have a 20minute notice before you start the upgrade process and a notice when you are done, in order to inform users for the downtime.

Can we do this please? Can you inform me through skype for example?
Mario
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Thursday, 02 April 2015 18:17
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Hello Marios,

Sure, I can help you with the upgrade right now. Are you available currently?
Mark
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Friday, 03 April 2015 00:24
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Can you do it now? Should I inform the users? I suppose you've got everything you need about credentials, right?
Mario
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Friday, 03 April 2015 00:53
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Hi Marios,

I am sorry for the late reply.
You can inform your users that we'll doing maintenance and it would have a slight glitch. However, I am suggesting to you to go offline for awhile so that there is no interruption during the update process.

Please bear in mind that update process will override all existing customization on your site. Please let us know when you're ready.

Thanks.
Yasser Ibrahim
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Friday, 03 April 2015 13:25
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The update process will override only easy social customizations, right?

When you start the update process can you put the site offline or do you want me to do it?
Mario
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Friday, 03 April 2015 15:03
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One more question please.

All the custom apps that we have created won't be lost, right?
Mario
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Friday, 03 April 2015 15:36
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Can we please do it now because I will have to leave?
Mario
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Friday, 03 April 2015 16:35
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Hi Marios,

I have helped you update EasySocial to the latest and have fixed the upload cover/avatar issue. Can you verify this issue is fixed?

Please advise.
Yasser Ibrahim
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Friday, 03 April 2015 22:15
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