Dear Sir/Madam,
About one years ago we migrate from JComments to Komento and all things went smoot. About last months ago we got a ticker from our host server that your usuage is so high ( We used about 20GB of RAM and lots of CPU from a great quad core CPU ).
We debug many sections of website and optimized lots of them, also planned to upgrade Komento from 1.8.3 to the latest version because of better options in modules and also komento 1.8.3 used lots of queries.
For example in this page:
http://www.shahrsakhtafzar.com/fa/review/memory/4534-g-skill-ripjawsx-f3-2400c11d-16gxm-full-review
Without komento, It used 82 queries but with komento it increased to
390 queries with lots of memories that consume our money and server resources. Obviously about ~300 more queries is not something optimized and consume lots of server resources in term of db.
So, Last night we upgrade to the latest version to hope these problem will be solved but unfortunately we got high server load + Lots of Internal Server Error. We thought it should be the not updated database problem so we used your "Update database (Populate Depth)" but on ~200 comments from all of our 2180 articles we get "Error" and it doesn't update anymore.
We tried lots of time but it get the error again.
We really don't know what cause the problem, I read your policies and update our site details + describe all of our problems in details ( Hopefully I did ! ).
Also, need to mention we're a live website with lots of visitors every day, I disabled Komento this noon and Internal Server Error is solved but we cannot stay without comment system.
If It needed to reinstall all the component and modules and plugins for a fresh install to the latest versions, Please kindly do it for us ( But Comments should not be deleted ).
Our problems is Internal Server Error ( 500 ) at first and It's so urgent and after that lots of DB queries.
Thanks In Advance,
Shahryar