Hello Carly,

Can you provide us your backend and FTP access so we can have a better look on your issue here? Because I have tested uploading a MOV video and it is working. Please advise.

Hi Nick

The site is https://community.online-communities.info/administrator/
and the credentials are ****/****

Thanks
Carly

Hello Carly,

Thanks for the access. But can you give us full access to your site: http://screencast.com/t/AattoRhpVj . By the way, it is advisable to not include the site details in your reply form. Please add in in Site Details below the reply form instead.

Hi Nick,

Sorry, you now have full access.
This problem happens on both the iPad and iPhone

Thanks
Carly

Hello Carly,

Sorry for the late reply. I've fixed it for you. Please have a look. This fix will be included in the next release.

Hi Nik,

Thanks for the fix, the videos now load fine from iPhone/iPad. It seems to play fine the first time you play it, but when you play it again it seems to pause and you have to keep clicking play to move through the video.

Also, we have uploaded a video (RS 29/10) which was recorded in portrait mode and when we play it on the iPhone it's great, but on the laptop it plays only very small in the top left corner of the player.

You help is really appreciated
Thanks

Carly

Hello Carly,

Sorry for the late reply. I've fixed the issues for you. What I did was upgrading your JWPlayer. Please have a look.

Hi Nik,

That works fine - thanks for all your help.

Thanks
Carly

Thanks for updating Carly, glad that your issues are resolved now

Hi,

Thank you for all your help on this. The site you fixed this on was our test site so we need to replicate what you did on another site. You mentioned above that this fix will be in the next release - has this been done yet so all I need to do is update EasyBlog or will you need to apply this fix to the site I am working on now? Or could you document what you did change.

I noticed that JW Player was also updated above - did this fix the issue solely or were other things done as well??

Many thanks, Carly

Hello Carly,

You will need to wait for the next update of EasyBlog which will be released shortly.

hello Carly,

If you needed you can download this few pack file then follow my instruction and replace in this few file :

JoomlaFolder\components\com_easyblog\assets\vendors\jwplayer\ (extract the jwplayer zip file then move the file in this location)
JoomlaFolder\administrator\components\com_easyblog\views\blog\tmpl\default_media.php
JoomlaFolder\components\com_easyblog\themes\dashboard\system\media.php

Hope this help.