Hello Marco,

I am sorry for the delay of this reply.

I've tried to upload a very huge picture approximately 6000x5000 pixel in dimension and 10mb in size and didn't receive any error when uploading. May I know have you tried to set the max photo upload size with higher value from the backend > easysocial > profile types > access limit > photos? http://screen.stackideas.com/2015-03-09_1114.png

If the problem still persist, can you provide us with Joomla backend and FTP access so we can directly check on the issue?

Hi there,

We have tried to upload a image to an event and we get the following

Sorry, the photo that you are trying to upload is larger than the allowed maximum file size of mb.

We have photos set to 10mb.

Sorry for jumping in,

Hello Alex,

Hm, are you on Joomla 3.4? We just discovered a compatibility issue with Joomla 3.4 but I am not sure if this could solve your issues? Download the attached file and upload it into /administrator/components/com_easysocial/includes/access/

Hi Mark,

That indeed did work, we are running the latest Joomla 3.4

Regards

Hello Alex,

Ah, okay thanks for updating. Glad that your issues are resolved now

Hi Mark,

My problem persists..

its not the file size. Its the dimension of the image
if i upload the image in my profile by clicking on avatar --> upload new avatar

then i get the error (take a look at the screenshot)

i attached the screenshot and the high dimesion (6000x6000px) image here in this post. The filesize isnt bigger than 500kb.

test it with this image i have uploaded here..

Hello Marco,

The larger your dimensions are, the more memory it uses because the PHP GD2 library needs to load up the image resource in the memory. So it would then boil down on your memory_limit instead.

Ok i understand.. I will check in my htaccess file and on my hosting partner if there is any way to upgrade the memory_limit

Hi Marco,

Kindly please update us on this issue, once you have the responses. Have a nice day.

ok, Nice day too

Thank you for the support

No problem Alex I hope this would "reduce" some of your hatred messages

Hi Mark,

I would never fault the support here at Stack Ideas, that is unmatched. I still am very angry regarding my money funding EB updates. I do not blog but I use ES very heavy on my site.

I am worried about it going the way the other social platform went and when I invest my money I like to think I'm getting a good deal (Price is fine BTW)

It may of sounded like I was attacking you but I was in fact attacking the methods and broken promises which in turn is your decision to make hence the barrage of messages.

Thank you again for the top support.

Hello Alex,

Thanks for the heads up. We human are always make a mistake, nothing is perfect in this world. Nevertheless we will continue to improve ourselves and try to be better than before.

Thank you again

Hey Mark,
how much memory_limit i need for actions like this? How much do you have on your server?

Is there anyway to also include an translated error message if the process is not able to do the job with the memory limit?

like this..: "file dimension is too high, Please reduce dimension of the file..

Maybe it would be possible to manage this in backend in the future..
Is that possible?

Hi Marco,

Thanks for the suggestion. We'll see if we can do checking for file dimension and if this is possible, we will try include this in the future. By the way, can you voice this request here: http://stackideas.com/voices/easysocial so that our developer can take a look on this request.

Thanks again and have a nice day.

Ok and how much memory limit did i need?

Hello Marco,

I am sorry for the delay of this reply.

Try with the 2048M or above for the memory limit

Hello! I have such problem - can't upload photo file near 6 Mb 5312x2988px but in settings for Profile type I did set 10Mb
I get error - Unable to parse server reponse

in php settings - memory_limit 128M

What have I do for upload photos from my GalaxyNote4 to site without any editing?
Thanks!

Hi Anastasia,

Larger file dimension require higher memory limit value inside your php.ini on your webhosting server. You can refer to the following url regarding on the require memory needed for specific image dimension, http://www.dotsamazing.com/en/labs/phpmemorylimit . Try to increase your memory_limit to 512M and see how it goes.