By doodee on Tuesday, 06 October 2015
Posted in General Issues
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Please urgently need to solve the problem.

we are in process of updating to 1.4.1 Page is getting 404 message.
Trying to apdate via network and via directory is not success.
Via network, up to 20 % update stuck more than 1 hour.
Via directory fail with popup message :
Sorry, there was some errors when trying to extract the queries.zip file. Please contact our support team.

Please need resolution.
Thank you.
hey dudi,

It seems like you hitting this common Joomla error when your site's file/folders permission aren't correct somehow.

Error

An error has occurred.

-1 Copy file failed

Can you consult with your webhosting provider regarding this? is it apply the correct chown for all files and folders to the correct owners?

Keep us updated then.
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Tuesday, 06 October 2015 16:37
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Hello,
Update has been done but strangely the front end showing error : http://screencast.com/t/KfC3EjVd54ah
All cache has been cleared, from ES, joomla cache clear and alsofrom cPanel.

please login and go to menu : komunitas.
other menus are not affected.

Please for resolusion.
Thanx a lot.
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Tuesday, 06 October 2015 17:29
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hey Dudi,

it seems like your wanderers template is not updated, because you hitting this error :
<b>Fatal error</b>:  Call to a member function getAvatar() on a non-object in <b>xxx/templates/wanderers/html/com_easysocial/comments/frame.php</b> on line <b>50</b><br />

May i know do you have any customization for your wanderers template? If no, I have to help you update to latest version of Wanderers template.
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Tuesday, 06 October 2015 17:36
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No I dont have.
small thing there was about favicon link.
http://screencast.com/t/WtHwtsxVb
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Tuesday, 06 October 2015 17:41
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I have apply some fix in this file -> JoomlaFolder/templates/wanderers/html/com_easysocial/comments/frame.php , it should work fine now.
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Tuesday, 06 October 2015 18:17
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We are checking what is changed. by now seen the padlock button / log in button is miss place ?
http://screencast.com/t/5j4yAeVB8

misplace menu on crhome : http://screencast.com/t/RumOkkbmH13g
Another misplace : http://screencast.com/t/GnHuTWAm7
http://screencast.com/t/g4QBMqffJX



would you please confirm. thanx.
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Tuesday, 06 October 2015 18:56
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Me too! it is awful! I wanted to update my site and now is a disaster! the version is not stable ... now what?
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Tuesday, 06 October 2015 19:03
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I tried reinstalling the old 1.2.8 version I had installed, without success ... I need to come back because it causes me problems for the login that I have installed. Everything worked fine until I installed the new version.
I think the version was not ready....

Regards
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Tuesday, 06 October 2015 19:50
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Hey Isabel,

Perhaps you can create a new post thread and provide us with your Joomla backend and FTP access so we can better have a look?

===================================================================================================================
Hey dudi,

I am still investigate on this 2 part of styling issue and get back to you as soon as possible.
http://screencast.com/t/g4QBMqffJX
http://screencast.com/t/GnHuTWAm7
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Tuesday, 06 October 2015 19:58
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The backend only have: the bottom that looks strange, the frontend is a catastrophe ...

Thank you

Regards
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Tuesday, 06 October 2015 20:36
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I put my site Off Line.
I hope some one there from support online and doing repairement.
Sorry to tell this. the front page is getting mess in many place, especially if seen from smartphone screen.
Probably the new update of ES 1.4.1 not suitable for the template wanderers. ?
here below on attachment is capture the look from smartphone screen.


Please advise if return back to previous version is better for this case ?
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Tuesday, 06 October 2015 22:10
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hey dudi,

It should compatible with 1.4.1 but I believe there got some missing some css so causing this. Since now already night time around 10.35pm for us here, I already pass this styling issue to our designer and I will keep you update on this tomorrow morning.

Can you attach again with your screenshot as you mentioned in previous replies? Because I've checked, it seems like you missed attach these smartphone screenshot.

=====================================================================================================================
hey Isabel,

I already help you updated to Easysocial 1.4.1, can you give it a check now?
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Tuesday, 06 October 2015 22:43
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dudi abdullah wrote:

We are checking what is changed. by now seen the padlock button / log in button is miss place ?
http://screencast.com/t/5j4yAeVB8

misplace menu on crhome : http://screencast.com/t/RumOkkbmH13g
Another misplace : http://screencast.com/t/GnHuTWAm7
http://screencast.com/t/g4QBMqffJX

would you please confirm. thanx.


I can't access your site by using your site details that you provide earlier.

dudi abdullah wrote:

I put my site Off Line.
I hope some one there from support online and doing repairement.
Sorry to tell this. the front page is getting mess in many place, especially if seen from smartphone screen.
Probably the new update of ES 1.4.1 not suitable for the template wanderers. ?
here below on attachment is capture the look from smartphone screen.

Please advise if return back to previous version is better for this case ?


The major part for Wanderers template for ES1.4 is there is not template override for the component anymore, I'll take a deeper look on your layout issue once you updated the site details again.

Please advice, thank you.
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Wednesday, 07 October 2015 11:31
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Access is returned back. site detil as usual/earlier.

I was put it to offline mode but cannot access even by super user. I have ask the server provider and get informed that the cause might be from component and template update.
Now the front end is open and brand and description is still wanderers sosial template for joomla.
I have modify from : template/wanderers/index.php but seems not change anything.
Please immediate inspect and continue solving the template layout.
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Wednesday, 07 October 2015 15:14
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Thanks guys!! They fixed the problem, but who was to thank for? and above all what was the problem, where did the bug? Now my website works perfectly. So happy!

Best regards
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Wednesday, 07 October 2015 17:42
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Any handling this ? I update the site details already
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Wednesday, 07 October 2015 18:04
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Hi Dudi,

Sorry for this delayed response.

I tried to update your Wanderers custom.css but it seems its not updating to the live server.

Please try this CSS hack:
.theme-nav .navbar-main > ul > li > ul {
display: none;
}

.theme-nav .navbar-main > ul > li.active > ul {
display: block;
}


Please advice, thank you.
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Wednesday, 07 October 2015 19:36
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It is already the same like that.

http://screencast.com/t/I0zUpjbx

What to change more?

Can you please solve the brand name and description first? I cannot keep it publish like that. I tried already from index.php but not work
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Wednesday, 07 October 2015 19:49
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Hai,
I need a clear resolution. because my site is mess by now and users are confusing with wrong brand as it is not replace able.
If the wanderers template is not ready yet to support ES 1.4.1 better we return back/ down grade back to earlier version.

Please confirm.

Thank you.
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Thursday, 08 October 2015 00:01
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hey dudi,

I am sorry for that, can you provide us with your brand name and description so I can try apply in wanderers template first?
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Thursday, 08 October 2015 00:16
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I have an error
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Thursday, 08 October 2015 00:39
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Hey there,

Can you start a new post thread for this and provide us with your Joomla backend and FTP access so we can help you check on this quickly?
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Thursday, 08 October 2015 00:45
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brand and description. see site detail.
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Thursday, 08 October 2015 00:52
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Hey dudi,

I already help you updated your site brand name and description in your site through wanderers template setting.

After I cleared your Joomla cache and it display properly now.

Regarding this lock button I will consult with our designer tomorrow morning.
-> http://screencast.com/t/5j4yAeVB8

If you noticed which part got styling issue, you can provide us some screenshot so we can check on this.
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Thursday, 08 October 2015 01:11
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I highly apreciate your hard working and responsiblefuly. you work over midnight yeah...(thumb up)
I will continue to recheck the condition and back to you.

Thank you verymuch.
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Thursday, 08 October 2015 01:20
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You're welcome. Thanks for your compliment.

Great ! Keep us updated then if you found out some styling issue so I can quickly consult with our designer when he at office tomorrow morning.
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Thursday, 08 October 2015 01:30
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Arlex Wong wrote:

Hey there,

Can you start a new post thread for this and provide us with your Joomla backend and FTP access so we can help you check on this quickly?


Sent e-mail, with Joomla backend and FTP access

Merci.
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Thursday, 08 October 2015 01:30
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Hey Merci,

I will reply you on your ticket #45691.
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Thursday, 08 October 2015 01:45
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As promised that I'll be back with more infos about problem after update ES to 1.4.1 , I create new thread to match with the category. http://stackideas.com/forums/wanderers-after-es-update-to-1-4-1

Thanks.
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Thursday, 08 October 2015 11:01
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hey Dudi.

Thanks for create a new post, I already pass to our designer, he will take a look of this.

I will mark this thread as lock it to avoid any confusions in the future, but if you need any help please feel free to start a new thread in our forums.
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Thursday, 08 October 2015 11:19
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