update issue
By Henri GILABERT on Friday, 17 October 2014
Posted in Technical Issues
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Hello,

It's the second time that happen to me, I'm informed to update Easyblog, I have the correct key but whent I click ont the green button to start the update, nothing hapen !

thank you for your help
Hello Henri,

I have helped you update EasyBlog to the latest and I was able to update your site using updater. Here my screenshot: http://screencast.com/t/3UT71d0S . Now you are using the latest version of EasyBlog 3.9.19025 . Please verify this for me?

Please be advise.
Thanks.
Yasser Ibrahim
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Monday, 20 October 2014 17:01
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Hello Henry,

Can you try run the updater again. If this issue is still persist, perhaps you can provide us with backend access and FTP access so that we can help you check on this issue.

Please be advise.
Thanks.
Yasser Ibrahim
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Friday, 17 October 2014 19:16
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Hello,

I've try again with no result. As I said it's the second time this happen, and the first time I gave you access and you fixed the pb. what I would appreciate is to be able to run update by myself. herafter the needed info to access my site.
Henri GILABERT
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Monday, 20 October 2014 16:45
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It's fine. thank you for your help, but I still don't understand why you can do it and I can't ?
Henri GILABERT
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Monday, 20 October 2014 17:09
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Hello Henri,

You're welcome. Glad to hear your issue have been resolved. Its maybe there is cache in your site/browser. If this issue happen to return in the future, you can always can contact us here. If you have anymore question, please don't hesitate to ask us and please create a new ticket. I will mark this ticket as resolved.

Thanks again and have a wonderful day.
Yasser Ibrahim
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Monday, 20 October 2014 17:23
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