Unable to update EasyBlog after renewing my subscription
By Elizabeth Leimer on Wednesday, 18 May 2022
Posted in Installation Issues
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I recently updated my EasyBlog subscription after it had been inactive for several months.

When I update from the EasyBlog dashboard I get this error:
"Error updating component when using the API from Joomla. Please try again."

When I try to update from the Joomla Extensions Update page I get this error:
"Failed to extract file: easyblog_to_6.0.5_from_5.4.11_key_....etc"

It seemed from other posts that the fix should be to download the Installer Launcher Package from my subscription page and install it from the Upload & Install Joomla window. But then I get this unhelpful error message:
"error"

I am attempting to update from 5.4.11 to 6.0.5
Can you update your site backend and FTP access at https://stackideas.com/dashboard/site so we can better have a check?

Also, remember to do the full backup before we investigate this installation issue on your site.
Arlex Wong
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Thursday, 19 May 2022 10:34
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Thanks for the reply Arlex. I tried installing again on a different browser and it worked. I think I was using an outdated browser on my earlier attempts.
Elizabeth Leimer
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Friday, 20 May 2022 05:24
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Hi Elizabeth,

Thank you for the update and glad to hear that your issue is now resolved.


Just for your information, I have locked and marked this thread as resolved to avoid confusion in the future. Please start a new thread if you have any other issues in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.
Sam
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Friday, 20 May 2022 09:55
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