Unable to parse server response when uploading photos to groups
By Manuel Jesus Roman Alpiste on Friday, 21 November 2014
Posted in Groups
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Dear Sir,

When I try to upload a picture to a selected album inside a group, I have this error at the end of the upload process: "Unable to parse server response.", I have it with big photos (around 10Mb). I changed the maximum allowed file size in backend > Categories > "selected category" > Access > Maximum Filesize Allowed (I change it to 20Mb)

Which could be the problem? I have it working through my DNS provider and using local installation with MAMP.

Thanks a lot in advance

Manuel
Sorry for the delay in my awnser. Yes, finally was a memory_limit problem. I solved it as you told me creating an entry in the .htaccess file with:

php_value memory_limit 200M

and it's works.

Thanks a lot for your help

Manuel
Manuel Jesus Roman Alpiste
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Wednesday, 26 November 2014 16:41
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Hello Manuel Jesus Roman Alpiste,

Can you provide us with your Joomla backend and FTP access so we can help you investigate on this? Please advise.
*You can put the information in the optional information field below(SITE DETAILS). Don't worry about privacy. Only Support team can view the information.
Arlex Wong
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Friday, 21 November 2014 19:05
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Hi, Arlex, at site details I'm giving you the access to my site and FTP. Some features are written on Site Details.

Thanks a lot
Manuel Jesus Roman Alpiste
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Friday, 21 November 2014 20:41
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Hello Manuel,

I am really sorry for the delay of this reply as it is a weekend for us here. Is it possible for you to provide us with the image that you are trying to upload?
Mark
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Saturday, 22 November 2014 02:09
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Don't worry, I understand. Here you have one of the images we want to upload. As you see, in my translation, Groups have been changed for "Proyectos", you are free to manipulate "Paisajismo" "Diseño de Interiores" or "Prototipo de vivienda prefabricada" (this web is a community web for architecture)
Manuel Jesus Roman Alpiste
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Saturday, 22 November 2014 02:48
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Don't worry, I understand. Here you have one of the images we want to upload. As you see, in my translation, Groups have been changed for "Proyectos", you are free to manipulate "Paisajismo" "Diseño de Interiores" or "Prototipo de vivienda prefabricada" (this web is a community web for architecture).. As I cannot upload the picture because is 12 MB size, I'm sending a reduced version of the picture.
Manuel Jesus Roman Alpiste
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Saturday, 22 November 2014 02:52
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Hello Manuel,

Hm, this is odd because I seem to be able to upload the file without any issues at all. Take a look at my screen shot here, http://screen.stackideas.com/2014-11-22_1717.png
Mark
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Saturday, 22 November 2014 17:17
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Yes, i've seen there is no problem in the Files area, I hace the problema when I rey to upload a photo big er than 8 megas to an álbum. I changed the upload limit.

Many thanks
Manuel Jesus Roman Alpiste
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Saturday, 22 November 2014 19:54
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Hello Manuel,

I am really sorry for the delay of this reply as it is a weekend for us here. Hm, this is odd as it is working for me http://screen.stackideas.com/2014-11-23_1514.png . Perhaps it was because you resized the image down to 5.5mb? Can you upload the original file of the image somewhere else so that I can download and try this?
Mark
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Sunday, 23 November 2014 15:15
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https://consigna.ugr.es/g/kfBDLT6vqrLj2fIx/5_def_equilibrada-3.JPG

Here you have the image I was trying to upload. Sorry for the delay. Thanks a lot
Manuel Jesus Roman Alpiste
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Monday, 24 November 2014 05:18
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Hello Manuel,

I believe the issue could be due to the memory_limit because the script isn't responding and there is no errors being thrown. Assuming that the file is about 8mb, for each image size that is being generated it may use somewhere between 40 - 80MB and it should most likely hit the memory_limit. Can you try increasing the memory_limit to a larger value?
Mark
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Tuesday, 25 November 2014 01:29
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Solved!, Thanks a lot...

Manuel
Manuel Jesus Roman Alpiste
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Tuesday, 25 November 2014 05:36
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You are most welcome Manuel Glad that your issues are resolved now. By the way, was the issue related to the memory_limit ?
Mark
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Wednesday, 26 November 2014 01:23
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Ah, I see. Thanks for the heads up on this Manuel
Mark
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Thursday, 27 November 2014 01:48
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