Hi,

With 500 internal server error, we will need to debug directly through FTP to actually see what is throwing error. The notification is actually making an AJAX call to the server, and the 500 error is thrown on the PHP side. Not much information will be returned through AJAX to protect the privacy of the server (file folder path).

And as such, we will need access to the account that has a problem, and an FTP access.

The server error shows this:

2014/11/10 12:58:17 [error] 5261#0: *23555 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Class 'SocialUserAppK2HookNotificationComments' not found in /var/www/example/public_html/administrator/components/com_easysocial/includes/apps/dependencies.php on line 309" while reading response header from upstream, client: 106.xx.25.xxx, server: mysite.com, request: "POST /?option=com_easysocial&_ts=1415604501114 HTTP/1.1", upstream: "fastcgi://unix:/var/run/php5-fpm.sock:", host: "mysite.com", referrer: "http://mysite.com/"

Plz let me know if you need me to debug anything futher..

Thats it! You got it... Once I added your updated files, it fixed the tooltip error. Oh man, you are a legend. Thanks for that Jason.

Would this fix be added to the next EasySocial release or to the App section in this site for this K2 app?

Hi,

Yup we are already preparing to push an update this app @ stackideas.com/apps. Should be up within 24 hours.

Perfect. Thank you very much.

You're welcome.

Hi,

I'm getting this error as well. It dosn't matter what browser I use.

I see these previous post are dated some months back, so I'm not sure if this is a fix that applies to my issue or not anymore?

Hello Kenneth,

There might be some plugin error that preventing the ajax call from running. Try to turn on error reporting to the max and check the error message that appear during the ajax call. If it said something about the plugin then try to turn off that plugin and try again.

If the problem still persist perhaps you can provide us with Joomla backend and FTP access so we can check on directly on the issue.

Please advise

Oh, I didn't figure out something. I'm adding the details you request.

Hi Kenneth Koppervik,

It looks like your subscription has expired and in order for you to continue requesting for support, we would appreciate if you continue to subscription.

If this is a mistake on our end, please provide us with your order reference # and your account username so that we can fix this.

I renewed it. Wasn't aware that it had expired.

Hello Kenneth,

I am sorry for the delay of this reply.

It seems like the tooltip is working fine here on my end. Check my screenshot here, http://screen.stackideas.com/2015-03-31_1152.png . Am I missing something? Please advise

Hello again, and thanks for checking Ezrul,

Try logging into the account I gave you credits for so that you can see the "globe". It's that one that isn't working.
"New friend", "message" are both working in my end as well, but not the "globe" for notifications.

Hello Kenneth,

I am sorry for the delay of this reply.

It seems like when there is a notification related with the groups that the user created, the notification will unable to load the content for the notification due to the error that related with the groups. I have no idea what is the exact content that throw out the error since there are many notifications on that user. I've comment out the line of code that calling the user-group apps notification and the notification tooltip can load the content now. After I marked the all the notification as "read" the tooltip can load normally now.

By the way can I have the permission to update your easysocial to the latest version and continue to debug from there? Do note that the update process might override the core modification that you might made and it is advisable for you to perform a backup before the update process.

Please advise

Nice. Yes, you can upgrade it.

I've got backups, but if you could please be so kind to run Akeeba Backup one last time before you upgrade? (New members might join between I'm writing this post and you read it and place action upon it)

Hello Kenneth,

I am sorry for the delay of this reply.

I've updated your easysocial with the latest version. Please have a look

Nice, thanks so much Ezrul! You and your team is the best!

You are most welcome Kenneth, glad that your issues are resolved now