Hello Daniel,

We still need the access to your live site and FTP so we can check the issue. Also, please understand that your subscription has already expired. In order for you to continue receiving support, please consider renewing your subscription.

Hello Suppot,

I have added my credential on Site Details tab. Please make sure this is confidential.
Also i'll renew my account ASAP.

Thanks

Hello Suppot,

If you are working then please alert me once because footer is messed in the site.

Thanks

Hello Daniel,

I got this when trying to access the page: http://screen.stackideas.com/2014-12-18_1740.png Please advise.

Hello Support ,

Now you can access the site.

Thanks

Hello Daniel,

I have spoken with Nik and unfortunately we will not be able to provide support for users with an expired subscription. This would be unfair to users who have been supportive of our works.

Hello Support,

I have found the issue . Its problem creates from a variable.
In Search controller of Easy Social Component (Front Side).
When i print below variable in stage site so in console its return 1.
But in live site its return nothing.

$isloadmore = JRequest::getVar( 'loadmore', false );

output : 1 (Stagging site)
output : (Live site)


So i think this is the issue, Because when i put manually 1 then popup is not create.
Also let me show you the array when i search on both site.

Stagging site : Array on console.

(
[search] => 1
[input] => test
[language] => en
[mode] => AND
[included] => Array
(
[0] => FinderIndexerToken Object
(
[term] => test
[stem] => test
[numeric] =>
[common] =>
[phrase] =>
[length] => 5
[weight] => 0.3333
[language] => en
[matches] => Array
(
)

[required] => 1
)

)

[excluded] => Array
(
)

[ignored] => Array
(
)

[operators] => Array
(
)

[highlight] => Array
(
)

[terms] => 0
[filter] =>
[filters] => Array
(
)

[date1] =>
[date2] =>
[when1] =>
[when2] =>
[empty] =>

)

Live Site : Array on console.


(
[search] => 1
[input] => test
[language] => en
[mode] => AND
[included] => Array
(
[0] => FinderIndexerToken Object
(
[term] => test
[stem] => test
[numeric] =>
[common] =>
[phrase] =>
[length] => 4
[weight] => 0.2667
[language] => en
[matches] => Array
(
)

[suggestion] => testy
[required] => 1
)

)

[excluded] => Array
(
)

[ignored] => Array
(
)

[operators] => Array
(
)

[highlight] => Array
(
)

[terms] => 0
[filter] =>
[filters] => Array
(
)

[date1] =>
[date2] =>
[when1] =>
[when2] =>
[empty] =>
)


So What is the problem. Why this variable not return 1 on live site and why not provide suggestion array.
I have checked all steps that are same work in Live and stage site. Only this array and variable creates Problem.Please help me .

Thanks

Hello Daniel Moysés Kundman ,

Can you provide us with your Joomla backend URL as well? Because i tried to access http://www.yourSiteDomain.com/administrator (this is not working)
By the way, it looks like your subscription has expired and in order for you to continue requesting for support, we would appreciate if you continue to subscription.
because our priority support is only available for users with a valid subscription. Hope you understand.

Hi Dear Team,

I understand perfectly the position of you and in the future I plan to purchase again, but at the time had many expenses for opening my business then I will have to wait a bit.

You could not access administrator because we have a layer of protection on our site.

Anyway I thank you for your attention.

Sincere thanks

No problem Daniel When you have an active subscription, please feel free to post a reply. This is actually one of the main reasons as to why we want to restrict the forum access to users with an active subscription only, to avoid confusions like this