Hey Alex,

I am sorry for the delay of this reply,

Can i have the permission to help you update to latest version and see how it goes?

Hi Arlex

Yes of course, I did try the other day but it seems like my IT man needs to change something around the zip file.

I don't know if he's sorted it yet.

Please have a go and see if it works.

Many thanks

Alex

Hey Alex,

Can you provide us with your FTP access as well? Because I noticed when I disabled some of the custom field and enabled back, it won't display on registration page again, I believe that was cache issue, may i know how to temporary disable all the cache in your site?

Hi Arlex

To get ftp access you use the instructions I gave in the site details.

I believe that you did it a couple of weeks ago?

In terms of temporary suspension of cache, I don't think that is possible, it is in the hands of my IT man and he's not very good at getting things done when he should. I am waiting for him to give me complete control of the server but I have been waiting for a few weeks already!

I can ask him to clear the cache now, hopefully it will happen soon, but I can't be sure.

Sorry I know this doesn't help much.

Thanks

Alex

Hey Alex,

I am really sorry for the delay of this reply,

May i know is there a easy way to connect with your FTP server?

Because I would like to troubleshoot what is the issue causing this registration didn't detect got second step on the registration form, then it keep redirect back to the same page. (You can take a look of my attached screenshot.)

By the way, I noticed your site still got cache even I disabled it from backend > system > global configuration > system > cache settings , you can check on my video here : http://screencast.com/t/iVWqiFea

I have temporary created a mini registration in your site, but the username shouldn't be appear because you already configured to `Use Email as Username`. After you keep refresh the page the username field keep on appeared.

Hi Arlex

The only way to get FTP access is via the WinSCP program you downloaded before. I beloeive you used it a week or so ago?

Regarding the cache issue, there is another cache that needs to be cleared from the back end. The way my server has been set up is for the unlogged in user to run from the cache so that the site runs much faster, but to clear it, this needs to be done completely from the SSH client. I talked to my IT man yesterday and he told me there was a code that you can copy and paste into the SSH client to clear the cache, when he gets around to sending it to me I will send it to you. Although by then the cache would have updated and the username box will have gone. Just checked, indeed if you look at my screen shot, it has gone now!

But for future issues, I will send you the code need to clear the cache from the SSH client.

Are you having problems with the WinSCP program, do you need me to do a team viewer session with you again, I will be available for most of the time today and tomorrow. I will send this to your email address as well.

Thanks for all your help.

Hey Alex,

I am sorry for the delay of this reply,

If I recall correctly I never configure this before, last time you setup for me when we meet on teamviewer that time. However, I already can access in your FTP via WinSCP program, but it seems like when I trying echo something in your site, it didn't show anything.

Can you take a look of my attached screenshot below and see is it I modified correct on your current Joomla root folder?

Even I renamed this file JoomlaFolder\components\com_easysocial\views\registration\view.html.php || JoomlaFolder/components/com_easysocial and clear backend Joomla cache, it still showing Easysocial registration page and login page, by right it will show an error (You can check number 3rd attached screenshot below )

Please advise.

EDITED ----

Just I mentioned that error, you should see number first screenshot above.

Hi

I sent the below to Arlex a couple of days ago, but perhaps he's been off or something, could someone please get back to me and give me an update as to the situation on the registration being fixed.

I am available for a Teamviewer session all day tomorrow if you have time.

Thanks

Hi Arlex

I am only emailing you because your website seems to be down.

Sorry to only just be getting this to you, I thought I had sent it yesterday, but couldn't find it when I went looking for it.

Initially the command you can use to clear the public cache is:

rm -r /tmp_mem/nginx/public_cache/*

The cache will be regenerated within an hour.

This needs to be entered into the putty software, if you need me to do this please let me know.

Thanks for your help

Hey Alex,

I am really sorry that delay of this reply and missed up check your email, it would be best you can directly respond on this thread so I can get the notification quickly.

I've tried to access with your SSH but It seems like after I login as www then it will automatically switch off the command prompt screen. If that was possible, is it can guide me how to access your SSH through Putty program?

I've tried to access in your site, but I hitting : 502 Bad Gateway

Hi

Thanks for getting back to me, my site was down for a few hours, but is up again now.

Arlex, what happens after putty says authenticating with private key?

I need to ask my IT man as he is the expert with all this. I have given you all the details that I have been told, if you cannot get access then I will try and find out why.

If you can give me more details, I can then ask him.

Thanks for your patience in dealing with this problem.

Alex

Can I just ask, can you get access to the site files through WinSCP?

Yes I can access your site file through WinSCP, but I need to clear the cache when I debug on your site.

I have recorded a short video, perhaps you can take a look and see is it I missed something here : http://screencast.com/t/0aQ9iQsoK

By the way, may i know is it can temporary disable your cache system? So that I no need go through your SSH and run that purge cache command?

Looking forward of your response.

Hi Arlex

Sorry for the delayed response, I don't know why it is asking for a pass phrase but you could try 123456

It won't show when you type but just press enter and see what happens.

The reason I was asking about connecting to WinSCP was that if there was a problem with the public or private key, then you wouldn't be able to connect to this, but as you can then it must be something different. Try the password above and see how it gets on.

At the moment I cannot turn the cache off temporarily, perhaps try this and if this doesn't work, maybe we can arrange a time to do a team viewer session and we can try and fix it from my end.

Many thanks

Hi Again

So I have just had a look at the file you mentioned above, please see the screen shot attached.

It would appear that the file was indeed changed on the 18th Nov, but the name is not as your photo shows.

Even if there was a cache problem, after 6 hours the cache resets and any changes would definitely be made.

Could there be something else going on here other than just cache, I have just checked the registration again and the error message I get is No valid registration page found for this profile. Even though everything in the back end of Easy social is switched on to allow the default user to sign up for my Easy social.

Could you have a check to see if I may have missed something.

Many thanks

Hey Alex,

I am sorry for the delay of this reply,

I don't know why it is asking for a pass phrase but you could try 123456

Actually that was my private .ppk file access password, if someone access this private .ppk file through putty program, they need to enter password for access this .ppk file.

At the moment I cannot turn the cache off temporarily, perhaps try this and if this doesn't work, maybe we can arrange a time to do a team viewer session and we can try and fix it from my end.

Yes, I still can't access. Hmm, I suspect that was cache issue causing this registration issue, if that was possible is it can temporary disable it then test again with Easysocial registration?
Because even I create a new profile type for Easysocial `test profile`, when I ask my colleague try to view this page -> https://www.multikingdom.com/index.php?option=com_easysocial&view=registration , it will show that `test profile` profile type on select profile registration page, but after a few minute and do a refresh page, this profile type will not show out any more.

You can take a look of my attached screenshot below.

By the way, what time you available tomorrow? Is it possible make it at around 5pm (GMT +8) Thursday (Malaysia Time)?

So I have just had a look at the file you mentioned above, please see the screen shot attached.

It would appear that the file was indeed changed on the 18th Nov, but the name is not as your photo shows.

Because I already renamed back to `view.html.php` after I try to debug that time.

Hi Arlex

I won't be around at 5pm your time unfortunately.

I still don't have a way of temporarily disabling cache, but am working to try and get it.

I am around for the next hour or so, if you have time to do it now?

Otherwise can we arrange for 8.30am your time tomorrow, Friday (Malaysia time)

Thanks

Hi

Ok, I have good news!

Cache is now disabled from the site entirely!!

So you can now go in and make any changes need to fix the registration issue, I really hope!

Thanks for your patients and of course, thanks for you help.

Thanks Alex, I will check it now.

Ok, please let me know as soon as you know, I am working later than usual tonight

I'm hoping you are on line fixing this issue, as I currently not login to my site.

Hey Alex,

May i know how to enable your site to SEF? because I tried to turn on SEF from your backend > system > global configuration page, but it still show non-sef url.

That I do not know, and I am fairly sure that has nothing to do with the server.

May I know why that would need to be changed for the registration to work?

Hey Alex,

Hmm I still investigate, because for some reason it keep do redirection if the URL exist language and menu item id (video link : http://screencast.com/t/hQgWohJnLb )

If I temporary disabled language plugin and some other recrawl plugin from your backend, it will work fine.
video here : http://screencast.com/t/YP9R0HZb (register sucessfully)

But this time when I renamed that code file, the browser will not load your page, this is correct.

After that I would love to check why it keep redirection, but when I trying to print out some vardump code in your code file, it didn't show my code result on the page, this is really strange part.

Can you consult with your IT stuff regarding this, is it only happening on me?

Hi Arlex

I have been in touch with my IT man, he hasn't got back to me so far, but hopefully he will later tonight.

As soon as I have some information, I will let you know.

Thanks

Can you take a look at the attached. It shows all the registrations from last night.

Which of these were you trying to test, how many of them told you they were unsuccesful?

I am just wondering if even though it says it didn't work, do you think maybe it did?

Hey Alex,

Actually I have mentioned at my above reply why sometime it work :

If I temporary disabled language plugin and some other recrawl plugin from your backend, it will work fine.
video here : http://screencast.com/t/YP9R0HZb (register sucessfully)

But I still can't make sure what issue causing this yet, because what my test result is not consistency, sometime it work sometime it not work, so I have to debug on your site and see which part of code the system didn't go through further.

Okay, keep us updated once your IT man response to you.