Registration on mobile: Can't type in the boxes/fields...
By Derrick Johnson on Sunday, 01 March 2015
Posted in Technical Issues
Replies 19
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Hi, I have an issue i have been trying to solve, The registration process works fine on full desktop and tablet, but on mobile or with the window minimized to mobile size, the registration box below First Name and Last Name fields don't allow you to type in them. If you click on them nothing happens as if they are blocked. This even happens when you are logged in and go to edit user profile. On mobile the boxes can't be typed in.. I don't know why. Any idea as to why this would happen? It may have something to do with CSS but i don't know, I tried changing the box sizes and other css to check and it didn't solve the problem so it may be a bug. I provided the URL to the registration so you can try it yourself on the mobile screen size. If you could keep the URL confidential that would be great. Thanks!
Hello Derrick,

I am really sorry for the delay of this reply as it is a weekend for us here. I can't seem to access the provided url to the site as I am hitting this error here, http://screencast.com/t/BlPPPENm7
Mark
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Sunday, 01 March 2015 03:33
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Just go to the main url I provided and type in a random username then click sign up.
Derrick Johnson
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Sunday, 01 March 2015 03:52
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Hello Derrick,

I am getting the Forbidden error message and I can't view the site
Mark
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Sunday, 01 March 2015 04:22
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Hi, I even updated to the latest Easysocial and the registration is still messed up even with default settings.. Looks like this is a major bug on mobile registration.. Is there a quick fix?
Derrick Johnson
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Sunday, 01 March 2015 07:41
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Hello Derrick,

I am not even able to access to the site so I am not really sure how you want me to troubleshoot this? This is the screen that I am seeing when I access your site, http://screen.stackideas.com/2015-03-01_1437.png
Mark
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Sunday, 01 March 2015 14:37
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Can you clear your cache and cookies? I had a few people who live in other states go to my site just fine.. I think it's an issue on your end.
Derrick Johnson
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Sunday, 01 March 2015 15:34
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Hello Derrick,

I have just tested with 3 different browser and I am hitting the same issue, http://screen.stackideas.com/2015-03-01_1603.png . It's most likely that your server is probably blocking my ip address. I am connecting from Malaysia.
Mark
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Sunday, 01 March 2015 16:04
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Yeah that might be the reason. How would i go about unblocking you?
Derrick Johnson
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Sunday, 01 March 2015 17:04
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Hm, to be honest I am not sure since I don't have any access to the site. Did you install any security tools? If you did not, it's best to check with your hosting provider.
Mark
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Sunday, 01 March 2015 17:17
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Hi, I really need this issue fixed. Can i please have someone who is able to access my site look into it?
Derrick Johnson
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Monday, 02 March 2015 11:38
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Hello Derrick,

I am in the office right now and when I tried to access your site, this is what I am seeing now http://screen.stackideas.com/2015-03-02_1351.png
Mark
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Monday, 02 March 2015 13:52
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That's the wrong website. My website is in the site details i provided.
Derrick Johnson
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Tuesday, 03 March 2015 02:42
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Hi Derrick,

I am sorry for the late reply.

I can't see any site details provided in this thread. Am I missing anything here?

Please advise.
Yasser Ibrahim
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Tuesday, 03 March 2015 11:24
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Hello Derrick, Mark, and Mohdyasseribz,

I am sorry for breaking in your conversation but I have just the same problem.
I tested it on my test site, keeping other setting same and changing the version of JS.
On EasySocial v1.3.13, there is no problems.
On EasySocial v1.3.19, the problem happens.
So, something has happened on the upgrade of EasySocial v1.3.14 to EasySocial v1.3.19.
I also need help.

Best,
Kenzo
Kenzo Ogure
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Sunday, 08 March 2015 00:08
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Hello kenzo ogure,

I am really sorry for the delay of this reply as it is a weekend for us here.

I would personally prefer that you start a new thread instead and provide us with your Joomla backend, FTP access and describe what is your current issues. So that we can access in your site and check on this issues.
Arlex Wong
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Sunday, 08 March 2015 10:26
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Hello Alex,

Thank you very much for your advise.
I will do so soon!
Is not the Site Details like (Site URL : Site Username: .. Optional Information:) shown in public using the tab like below?

Best,
Kenzo
Kenzo Ogure
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Sunday, 08 March 2015 12:59
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Hello Kenzo,

These information that you entered in the Site details tab are only visible to us and NOT to the public
Mark
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Sunday, 08 March 2015 14:11
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Hello Mark,

Thank you!
I will post it soon.

Best,
Kenzo
Kenzo Ogure
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Sunday, 08 March 2015 19:56
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Hello Kenzo,

Sure. Keep us updated then
Ezrul Fazwan
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Monday, 09 March 2015 11:36
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